Unit 051 – Promote Communication in Health, Social Care or Children’s and Young Peoples Settings.
Outcome 1 - Understand why effective communication is important in the work setting.
1.1. Identify the different reasons why people communicate. The reasons for People communicating are:
• to express needs and wishes
• to share ideas and information
• to reassure
• to express feelings and/or concerns
• to build relationships and socialise
• to ask questions
• to share experiences
1.2. Explain how communication affects relationships in the work setting.
Poor communication can lead to misunderstandings and poor performance. More seriously can lead to harming a child and/or breaking the law.
Being able to talk to others in the work place will give you more support and you can share ideas and information. You will be able to learn from each other formal and informally (staff training). You will be able to work as a team to create a work place that is good to work and learn in.
Good communication with the children will form trusting relationships and help them to settle in and to develop and to meet child’s individual needs.
Sharing information regarding children’s care and development, good communication between the two will promote positive relationships (as set out in EYFS).
Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals.
2.2. Describe the factors to consider when promoting effective communication.
Things to consider:
Tone and pitch of your voice, does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation whereby a child is upset say for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them.
Use of language is important, when talking to children you need to keep things simpler than if you were walking to an adult, however if you talking to an adult using very simple instructions this may be deemed as patronising, so it is important to choose your language carefully.
The speed in which you talk is also key. When talking to children I tend to get down to their level and talk to them at a relatively slow speed, this way they are more likely to understand me more than if I was walking round above them talking would talk to adults.
Positive body language – show you are listening and give them your attention. Make eye contact get down to there level
Outcome 3 – Be able to overcome barriers to communication.
3.1. Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Careful consideration needs to be taken when communicating with people from different backgrounds so as not to offend or confuse them. Some countries may speak more formally, others informally. So when we speak to people we must be aware not to be over/too familiar. When we communicate with people from different backgrounds we should use the right gestures and body language so that they know that we are being friendly towards them. Speak clear and slow as talking to fast could cause others to misinterpret us, and cause misunderstandings, and we should always use plain English. Some phrases that we use every day may be offensive to people of certain cultures or religions and this is all the more reason that we treat everyone equally, fairly and without bias. Also different hand gestures mean different things depending on the country that the person is from so what may be a friendly gesture to us may be an insulting one to them. The language barrier doesn’t only apply to different cultures and countries; it can also apply to different areas of the UK. A person who has a background of poverty may not be familiar...
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