UNIT 4222 - 201.1
OUTCOME 1.1 People who work in Health & Care settings may need to communicate for a variety of reasons with different people : with people they are caring for,with parents,with colleagues and with workers from other care agencies. There are a basic number of reasons why people need to communicate : To make relationships ( these relationships may be with family of patients,carers or colleagues), to develop relationships ( maintaining a friendly and supportive approach or being interested in other people are doing and feeling), to obtain and sharing information ( it may need to obtain and share info about patients with colleagues and other professionals to ensure the team is fully informed), to express thoughts and ideas ( it may need to share thoughts about care issues or aspects of practice with colleagues), to give and receive support ( time and attention to develope patient’s self-confidence), to express feelings,wishes,needs and preferences (finding ways of encouraging patients to express their feelings and to talk about how they wish to be treated,as well as to say what they like and dislike).
OUTCOME 1.2 Effective communication is central part of work that happens in care settings. I may need to develop a range of communication skills and be able to use them effectively to carry out aspects of work. I need to be able to communicate effectively with patients,their families and my colleagues. The family of patients need to be able to trust me and have confidence in my abilities to support and care. It is very important to establish a good rapport with them, to show respect, to consulted about any patients problems, to speak directly and clearly, to respect confidentiality by communicating personal,sensitive or private information. Like this, families will trust and respect me. It is not always easy to communicate with patients,but is more likely to be effective if i get them attention before i start talking as well...
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