Health, Social Care Or Young People's Settings
MALGORZATA KROLIKOWSKA
Unit 1:Introduction to communication in Health, Social Care or Children's and Young People's Settings
Unit code:SHC 21
Unit reference number :F/601/5465
QCF level:2
Credit value:3
1.Understand why communication is important in the work setting 1.1 Identify the different reason people communicate
Good communication skills are so important within a health and social care environment because we communicate with others all the time. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring …show more content…
The way in which you communicate will be different depending on the person with whom you are communicating and the purpose of the communication. We have formal and informal communication
Formal communication tends to start with a greeting such as ‘Good afternoon. How are you feeling today?’ It can be used to show respect for others. Formal conversation is often used when a professional person, such as a health or social care worker, speaks to someone using a service. It is clear, correct and avoids misunderstanding. Communication with a manager is usually formal. A manager is usually more distant from those they manage so that if they need to, for example, issue a …show more content…
Always be aware of their level of understanding and act accordingly. It is important to give client time to communicate as not everyone communicates in the same way and care assistant must make sure that communicate in a way that is most suitable for them. Some patient may have problem with correct pronunciation and then care assistant should allow appropriate length of time to let them communicate. It also important to use the service user preferred form of communication as is care assistant responsibility to make sure that communication skills and methods should meet the needs of individuals. Beside if the individuals can communicate in their preferred method the person is more likely to express their needs. It is important to adapt how we communicate as sometimes the chosen method of communication may turn out not sufficient enough for example if a person may have difficulties in expressing himself/herself verbally which my cause frustration it may be necessary to use non-verbal communication or pictures to get the meaning across
Unit 1:Introduction to communication in Health, Social Care or Children's and Young People's Settings
Unit code:SHC 21
Unit reference number :F/601/5465
QCF level:2
Credit value:3
1.Understand why communication is important in the work setting 1.1 Identify the different reason people communicate
Good communication skills are so important within a health and social care environment because we communicate with others all the time. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring …show more content…
The way in which you communicate will be different depending on the person with whom you are communicating and the purpose of the communication. We have formal and informal communication
Formal communication tends to start with a greeting such as ‘Good afternoon. How are you feeling today?’ It can be used to show respect for others. Formal conversation is often used when a professional person, such as a health or social care worker, speaks to someone using a service. It is clear, correct and avoids misunderstanding. Communication with a manager is usually formal. A manager is usually more distant from those they manage so that if they need to, for example, issue a …show more content…
Always be aware of their level of understanding and act accordingly. It is important to give client time to communicate as not everyone communicates in the same way and care assistant must make sure that communicate in a way that is most suitable for them. Some patient may have problem with correct pronunciation and then care assistant should allow appropriate length of time to let them communicate. It also important to use the service user preferred form of communication as is care assistant responsibility to make sure that communication skills and methods should meet the needs of individuals. Beside if the individuals can communicate in their preferred method the person is more likely to express their needs. It is important to adapt how we communicate as sometimes the chosen method of communication may turn out not sufficient enough for example if a person may have difficulties in expressing himself/herself verbally which my cause frustration it may be necessary to use non-verbal communication or pictures to get the meaning across