L2- HSC Technical Certificate unit worksheet
Unit 201 – Principles of communication in adult social care settings
The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-201
1. Identify different reasons why people communicate (1.1.1)
Communication is a process by which two or more people exchange ideas, facts, feelings, or impressions in ways that gains common understanding of messages. Communication can be used to bring out changes in attitudes and used to motivate people and establish and maintain relationships, it is also vital for seeking and providing information. We also use communication to express our emotions like courage, fear, happiness, sorrow, satisfaction or disappointment using gestures and words to express how they feel. Children and young people, communication is crucial for developing positive relationship with other children, family members and for future socialising.
2. Explain how effective communication affects all aspects of working in adult social care settings (1.1.2)
Not showing effective communication to the people you are trying to communicate with may not understand what it is you are saying or asking as they may not misinterpret what you mean which means you’ll get an invalid response or they will not do what you are asking to try to attempt to do what you asked but not properly so it causes a risk of something bad happening due to lack of communication.
3. Explain why it is important to observe an individual’s reactions when communicating with them (1.1.3)
Communication is a two way process known as interaction, it is important to watch the effects of any interaction so you are able to pick up on any problems and resolve them. Looking at the persons facial expressions will help determine how they feel. If the individual doesn’t give eye contact or just stare at the floor while you’re talking. This could be because they are not feeling confident,...
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