Unit 10 Communication
Unit 10- communication
1
1.1 There are different reasons for people communicate. Some of these are: the sharing of information, needs, wishes and preferences, giving direction, the creation and maintenance of relationships, to share opinions, to share feelings and emotions and to teach and learn.
1.2 The effect of communication on relationships in adult social care settings can be both positive and negative. Effective communication can help by building relationships between staff and service users. Effective communications also ensures the best possible care is provided as it considers service users’ needs and preferences are met after all available options have been discussed and understood. Good communication can be used to encourage and support. However ineffective communication may discourage, create misunderstanding and bad feelings.
2.
2.1 Asking and observing the individual is the most effective way of establishing the individual’s communication and language needs as it allows immediate evaluation of their usual language, impairments (visual or audio). The Care plan is also a good source of information if documented correctly. However if these aren’t effective then information can be gained from resident’s family, friends, doctor or other professionals who have worked with the individual.
Ideally all of these methods should be used together for a full holistic approach, this means the individual and their family are involved in making the choices but also means the correct medical advice is taken into account as well.
2.2 Effective communication methods should take into consideration the individual differences of each service user. For example their personal needs, values, culture and beliefs. Also to be considered should be whether they need any communication aids and the surrounding environment. It is important to ensure the tone of voice and body language are positive and to ensure the individual feels involved.
2.3 There are various methods of
1
1.1 There are different reasons for people communicate. Some of these are: the sharing of information, needs, wishes and preferences, giving direction, the creation and maintenance of relationships, to share opinions, to share feelings and emotions and to teach and learn.
1.2 The effect of communication on relationships in adult social care settings can be both positive and negative. Effective communication can help by building relationships between staff and service users. Effective communications also ensures the best possible care is provided as it considers service users’ needs and preferences are met after all available options have been discussed and understood. Good communication can be used to encourage and support. However ineffective communication may discourage, create misunderstanding and bad feelings.
2.
2.1 Asking and observing the individual is the most effective way of establishing the individual’s communication and language needs as it allows immediate evaluation of their usual language, impairments (visual or audio). The Care plan is also a good source of information if documented correctly. However if these aren’t effective then information can be gained from resident’s family, friends, doctor or other professionals who have worked with the individual.
Ideally all of these methods should be used together for a full holistic approach, this means the individual and their family are involved in making the choices but also means the correct medical advice is taken into account as well.
2.2 Effective communication methods should take into consideration the individual differences of each service user. For example their personal needs, values, culture and beliefs. Also to be considered should be whether they need any communication aids and the surrounding environment. It is important to ensure the tone of voice and body language are positive and to ensure the individual feels involved.
2.3 There are various methods of