FORMAL AND INFORMAL COMMUNICATION
1. What is communication?
a. Verbal communication
b. Non-verbal communication
c. Interpersonal communication
d. Organizational communication
2. Types of organizational communication:-
3. Types of formal communication
4. Types of informal communication
5. Advantages and disadvantages of formal communication
6. Advantages and disadvantages of informal communication
What is communication?
Communication is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management an organization cannot operate without communication between levels, departments and employees. Communication contains verbal and non-verbal communication. Verbal communication refers to the use of sounds and language to convey a message. It serves as a vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and teaching. In combination with nonverbal forms of communication, verbal communication acts as the primary tool for expression between two or more people. Verbal communication has many purposes, but its main function is relaying a message to one or more recipients. It encompasses everything from simple one-syllable sounds to complex discussions and relies on both language and emotion to produce the desired effect. Verbal communication can be used to inform, inquire, argue and discuss topics of all kinds. It is important to teaching and learning, as well as forming bonds and building relationships with other people. Although all species communicate, language itself is a purely human thing that allows for more visibility than the communication methods of other beings. A variety of challenges may arise when using verbal communication to express oneself. Misunderstandings can arise because of poor word choice, differing perspectives and faulty communication techniques, and subjective opinions regarding acceptable language may result in breakdowns in communication. Language barriers are a major cause of confusion when attempting to communicate verbally. Nonverbal communication is behavior, other than spoken or written communication, that creates or represents meaning. In other words, it includes facial expression, body movements and gestures. Nonverbal communication is talking without speaking a word. It is very effective, maybe even more so than speech. Remember the saying “actions speak louder than words”. There are two main types of nonverbal communication. Body language is the first. Body language is body movements that depend on a person’s attitude or feelings. Body language includes the way people walk, how they stand, and their facial features. In other words, any kind of meaning that is shown by a person's body attitude or movements. For example, when a boy is sad he may droop his head and walk slowly. Or, if a girl is happy, she might run and jump or stand up straight and put her hands in the air. People don't have to say anything to show how they feel about things. The color of people's skin may even show how they feel. For example, if people with light colored skin get embarrassed, their skin may turn red, or if they are worried, they might get pale. Body language can be on purpose a person can’t help it. The next main type of nonverbal communication is gestures. Gestures are communications like facial expressions, hand signals, eye gazing, and body postures. Examples include smiles, handshakes, waving, and raising certain fingers to say something. For instance, if you saw a friend at a noisy carnival, you might smile and wave at your friend. You might also point at the...
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