Cu1520

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CU1530
1.1
People communicate with each other in ways to share ideas and discuss. Communication is vital for receiving and providing the correct information. Communication can be used to make changes in attitudes, motivate people and establish and maintain relationships. We communicate with others to express ourselves whether it be negative or positive using appropriate gestures and words 1.2

Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.Effective communication is a two-way process - sending the right message, that is also being correctly received and understood by the other person. It is essential that there is good and effective communication taking place within the setting. Daily tasks will only be successful with correct transfers of information. It is important that there is effective communication between staff members. This will help keep positive relationships and improve the quality of work. Staff that do not feel as if they have good communication with their managers may not be as efficient with their work. Effective communication skills are also needed to encourage staff to talk about what we are feeling, to say what we think or to express our needs, concerns, or preferences. Positive verbal and non-verbal communication skills, such as being friendly, smiling, greeting parents and staff politely, are required on a daily basis to show that we care and are there to support the children. 2.2

Whilst providing effective communication it is important to be polite, clear, use the correct attitude, speak in good manner, open body language, listen, sharing information with an appropriate background and always keep eye contact. 3.1

Communication can be different for people of two different backgrounds due...
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