HEALTH & SOCIAL CARE LEVEL 3 - UNIT 301
Outcome 1 - Understanding why effective communication is important in the work setting
Different reasons why people communicate:
Communication is the key to understanding and being understood. It is essential for our survival and used in every aspect of our lives, from the moment we are born. Talking, shouting, crying, reading, writing, seeing, listening, using body language, expressions (e.g. smiling, frowning), gestures and signs are just some of the means by which we communicate.
We communicate with each other in order to achieve goals in life, whether physical or emotional. Communication allows us to convey information, thoughts, moods (e.g. happiness, sadness, anger), needs, choices. Human beings have a basic need to relate to each other and effectively expressing themselves through communication, in all its forms, is the way in which this is achieved.
Within our work setting, it enables us to create and maintain relationships with everyone we have contact with, including people we support, work colleagues, families of people we support, professionals such as doctors, dentists, opticians, therapists, and the community at large.
Communicating with the people we support gives us information on how they wish to live their lives, how they are, physically and emotionally, and what is required for their health, well-being and contentment. The communication of this to colleagues and appropriate professionals can bring about the fulfilment of these needs and wishes.
It is the way in which we are able to teach, share ideas and points of view, to bring about compromise or solve problems, to enable us all to understand and be understood, whether in personal or professional relationships.
How does communication affect relationships in the work settings:
Effective communication can induce trust, loyalty and progression in working relationships, whether between supported individuals and staff,...
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