Staff Training and Motivation at McDonalds
McDonald trains almost 55,000 employees each year. Each year, it also dedicates over Â£10 million to ongoing employee training, providing people with valuable skills.
Work experience at McDonald's is a foundation for future
employability, particularly as the UK labour market continues to evolve. With the increased demand for skilled workers, a job which offers ongoing training with a leading organisation - is a solid career investment. People from all walks of life credit a first job at McDonald's with having equipped them with the ingredients for success.
McDonald's Staff Training Programme is an on-the-job vocational experience that teaches skills transferable to other industries.
All new hires begin their McDonald's experience with an induction into the company. Staff trainers work shoulder-to-shoulder with trainees while they learn the operations skills necessary for running each of the 11 workstations in each restaurant, from the front counter to the grill area. All employees-learn to operate state-of-the-art foodservice equipment, gaining knowledge of McDonald's operational procedures.
Step-by-Step manuals and video tapes cover every detail, from how to make a Big Mac, to how to deliver exceptional service to customers. Employees also learn how to train and supervise others.
For the first time employed, McDonald's is an important "mentor', teaching the interpersonal and organisational skills necessary for functioning effectively on any job. McDonald's business demands teamwork, discipline and responsibility; McDonald's experience results in enhanced communications skills as well as greater self-confidence; and McDonald's stresses "customer care", and attitude which industry experts recognise as an essential ingredient for business success.
Conducted at regional offices and corporate training centres across the country, McDonald's Management Development Program (MDP) continues to develop the potential leaders which the Crew Training Programme has nurtured.
This is followed by a series of training courses designed to back up what is learnt in the restaurant and develop management, communication and leadership.
The Management Training Centre (MTC) is McDonald's premier UK training facility, providing a variety of business management and restaurant operations courses to franchise and management employees throughout the United Kingdom. The UK Management Training Centre currently puts through approximately 1500 managers annually.
The Management Training Centre runs three courses that give the skills required by different levels of management, from restaurant shift management to mid - management.
The Basic Operations Course (BOC) equips trainee management candidates with the skills to manage their people and run successful restaurant shifts.
The Advanced Operations Course (AOC) is predominantly for new restaurant managers and department heads, It aims to enhance the candidates leadership and management skills, enabling them to achieve results in all areas of the business by working through and developing their people.
The Mid-Management Course (MMC) goes into further leadership skills and management systems, helping these managers to effectively lead and develop their restaurant managers.
These three core courses are supported by courses and seminars run by the
Regional Training Centres. In addition, managers will work through theâ€¢
Management Development Programme (MOP) back at the restaurant.
MDP gives managers at all levels the technical and functional management skills needed to maintain McDonald's leadership role in the quick service restaurant industry.
As a Manager Trainee, you are responsible for learning and understanding McDonald's policies and procedures in order to prepare for managing...
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