Sandwich Blitz Case Study
Sandwich Blitz Inc. and Eight Steps to Leading Change
To all Sandwich Blitz location managers, Over the last 3 months, Dalman and I have been receiving an increasing number of reported errors. The most recent month shows 15% reported errors on total orders, which is unacceptable. Moreover, the Rocking Burger, our direct competitor, is constantly advancing using the most up to date equipment. Dalman and I totally understand that changing something that all of us got used to over years is very difficult. Being an elite team, I believe that we can do it and improve our business. In order to improve our service, we need to resolve the overwhelming volume of customers problem. This improvement is not only for us, the managing team, but also
To all Sandwich Blitz location managers, Over the last 3 months, Dalman and I have been receiving an increasing number of reported errors. The most recent month shows 15% reported errors on total orders, which is unacceptable. Moreover, the Rocking Burger, our direct competitor, is constantly advancing using the most up to date equipment. Dalman and I totally understand that changing something that all of us got used to over years is very difficult. Being an elite team, I believe that we can do it and improve our business. In order to improve our service, we need to resolve the overwhelming volume of customers problem. This improvement is not only for us, the managing team, but also