Information Technology Implementation Issues: an Analysis

Only available on StudyMode
  • Download(s) : 394
  • Published : January 15, 2013
Open Document
Text Preview
Information Technology Implementation Issues: An Analysis

Suzanne Beaumaster

Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of

Doctor of Philosophy in Public Administration and Public Policy

John W. Dickey, Chair Larkin Dudley Joseph Rees J. Michael Thomson Gary Wamsley

March 24, 1999 Blacksburg, Virginia

Copyright 1999, Suzanne Beaumaster

Information Technology Implementation Issues: An Analysis Suzanne Beaumaster

(ABSTRACT) This research project addresses the issues affecting information technology development and deployment. The issues represented in this study are addressed in the context of IT implementation processes, especially with regard to the question of the needs and perceptions of administrators from the local government arena. In addition, this study will provide an exploratory look at the problematic issues surrounding IT implementation and how local government administrators--in particular--perceive them. More specifically, this study provides the following: a discussion of management and organizational issues that have a direct relationship to IT and local government implementation needs; a discussion of the problems which are specific to local government executives with regard to IT implementation; a comprehensive view of the overriding problems associated with the IT development and deployment process in local government; descriptive data revealing local government executive’s perceptions about the issues surrounding IT development processes; and a basis for development of an IT implementation framework for local government. Each of these provisions is integral to developing a comprehensive understanding of the problems associated with the planning, acquisition, and implementation of ITs in local government. These provisions lay the foundations for future development of an IT implementation framework for local government. The research in this study suggests that there are three primary results, which are shown here. The first is that—strategic planning for IT is fundamental to the ultimate effectiveness of IT implementation. Planning with regard to IT acquisition and deployment has proven to be a difficult accomplishment regardless of organization type or sector. This study specifically addresses many of the issues surrounding this problem, as it is integral to the implementation process as a whole. Secondly, it is shown that interdepartmental coordination has proven to be a major factor in effective IT implementation. Previous studies in this area have shown a propensity over the course of the development of IT towards decentralization of the acquisition and management of technologies. This trend speaks directly to the issue of interdepartmental coordination and the difficulties local government managers face when attempting to implement ITs in their organizations. Finally, it is shown that the expertise levels of executives with regard to IT has proven to be a contributing factor to effectiveness of the IT development and deployment process.

Dedication

To my parents, James and Marilyn Beaumaster Whose support made this endeavor possible.

To my family and friends, Aaron, Tracey, Karen, Keith, Elaine, Laura, Jack, and Caroline All of who were instrumental in helping me achieve this goal in so many different ways.

ii

Table of Contents
Abstract .................................................................................................. page(s) i

Dedication..............................................................................................page(s) ii

Table of Contents ............................................................................ page(s) iii-iv

Chapter 1: Introduction.................................................................. page(s) 1-15 • Research Questions • Problem Statement • Purpose of Study • Description of...
tracking img