Hotel Guest Security
Hotel Guest Security
Hotel guests want to feel safe and secure in their temporary home. Hotels have a duty to protect them. After all, the business depends upon them. Apart from the possibility of death or injury and destruction, the adverse publicity from an incident, can result in ruined reputations, failing business and knock-on effects to tourism in the country or region.
The risk to hotels can also increase because of the identity of an individual guest or his or her family. VIP’s, celebrities or the infamous can present special difficulties. Hotel staff may not even become aware of risks that some guests may bring with them. Consequently a hotel must be vigilant at all times.
Hotel security is successful when nothing out of the ordinary happens.
Daily hospitality should continue normally without being interrupted. Whilst some security should be evident in order to deter criminals and provide a sense of security for the guests, it should not be intrusive. It should be discreet, professional and effective. Good security benefits everybody, hotel guests, staff and managers. When all staff takes security seriously as a service, the result is a well run, efficient hotel with an excellent reputation and booming business. Security should be another guest service, just like the bar, restaurant, health centre, turn-down or valet-parking. It should not be seen as an overhead, but as a value-adding service, which can be used to promote the hotel as a safe haven and secure environment.
How We Can Support Security in Your Hotel
• Performing a comprehensive security review
• Preparing strategies, plans and procedures
• Providing systems advice & supervising competitive acquisitions
• Training staff on security awareness, management and reaction to events
• Discreetly investigating suspicious or alleged activities
• Testing operational effectiveness and efficiency
• Improving relations with national and
Hotel guests want to feel safe and secure in their temporary home. Hotels have a duty to protect them. After all, the business depends upon them. Apart from the possibility of death or injury and destruction, the adverse publicity from an incident, can result in ruined reputations, failing business and knock-on effects to tourism in the country or region.
The risk to hotels can also increase because of the identity of an individual guest or his or her family. VIP’s, celebrities or the infamous can present special difficulties. Hotel staff may not even become aware of risks that some guests may bring with them. Consequently a hotel must be vigilant at all times.
Hotel security is successful when nothing out of the ordinary happens.
Daily hospitality should continue normally without being interrupted. Whilst some security should be evident in order to deter criminals and provide a sense of security for the guests, it should not be intrusive. It should be discreet, professional and effective. Good security benefits everybody, hotel guests, staff and managers. When all staff takes security seriously as a service, the result is a well run, efficient hotel with an excellent reputation and booming business. Security should be another guest service, just like the bar, restaurant, health centre, turn-down or valet-parking. It should not be seen as an overhead, but as a value-adding service, which can be used to promote the hotel as a safe haven and secure environment.
How We Can Support Security in Your Hotel
• Performing a comprehensive security review
• Preparing strategies, plans and procedures
• Providing systems advice & supervising competitive acquisitions
• Training staff on security awareness, management and reaction to events
• Discreetly investigating suspicious or alleged activities
• Testing operational effectiveness and efficiency
• Improving relations with national and