Dissertation: Employment and Workplace Design

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[Impact of Workplace Design]

Institute of Hotel Management Aurangabad

The Impact of Workplace Design “ A study of the Employee on the Job Performance in Taj Palace, Delhi”

Varun Sahgal (H-18095)

Submitted in fulfillment of the requirement of B.A (Hons) in Hotel Management

University Of Huddersfeild United Kingdom

March 2013

[Varun Sahgal (H-18095)]

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[Impact of Workplace Design]
Declaration I declare that this Dissertation is the result of my own individual efforts and that it confirms to university, departmental and course regulations regarding cheating and plagiarism. No material contained within this Dissertation has been used in any other submission, by the author, for an academic award.

Varun Sahgal (H-18095) Third Year Hotel Management Course Institute of Hotel Management, Aurangabad

Date: 19.3.2013

[Varun Sahgal (H-18095)]

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[Impact of Workplace Design]
Acknowledgement Every professional endeavor requires the hard work of many worthy minds and this work is no different. I would begin by thanking my Dissertation guide ‘Mr. Ananad Iyengar’, his patience and support, were instrumental in accomplishing this task. I thank my year tutor ‘Mr. Rakesh Katyayani’ and my dissertation coordinator ‘Mr. Saurabh Krishna’ for their amazing organizational skills that kept me focused on my work. Many of the arguments and facts mentioned in this work were sourced from books, journals, newspapers and websites. Though I have tried to acknowledge most of the sources to the best of my abilities, there were certain sources whose roots were not available making it absolutely impractical and difficult to provide accurate acknowledgement. Regardless of the source I would like to show my gratitude to these anonymous works as they may have contributed greatly towards my endeavor. Last but not the least I would like to thank my college ‘Institute of Hotel ManagementAurangabad’ for providing the necessary guidance and resources and I would also like to extend a vote of thanks to the ‘Summons’ online library of the ‘University of Huddersfield’. This work would have been incomplete without their academic support.

[Varun Sahgal (H-18095)]

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[Impact of Workplace Design]

Table of Contents
1. Introduction 1.1 Research Questions 1.2 Subsidiary Questions 1.3 Aim of the study 1.4 Purpose of the study 1.5 Limitation of the study 1.6 Dissertation structure 6-8 8 8 8 9 9 9-10

2. Literature Review 2.1 Introduction 2.2 Ergonomics 2.3 Workplace Motivation 2.4 Supervisory support 2.5 designing the new workplace 2.6 Flexibility at workplace 2.7 Health factors and wellness programs affecting on the job behavior 2.8 The impact of technology on, on the job behavior 2.9 Environmental concerns regarding workplace design 2.10 Managing underperformance 2.11The people involved

11 11-12 13-14 15 16-17 17-18 18-19 19-20 21-22 21-22 22-23 23

3. Research Methodology 3.1Approach 3.2Research Question 3.3 Research design

24 24 24 24

4. Results and discussion 4.1 Interview 4.1.1Mr, Avijit Sen, G.M., Vesta Hotels, Jaipur 4.1.2 Mr. Akesh Bhatnagar, G.M., Golkonda Hotel, Hyderabad 4.2 Structured Questionnaire Analysis

25 25 25-27 28-30 30-40

[Varun Sahgal (H-18095)]

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[Impact of Workplace Design]

5. Conclusion and recommendation 5.1 Summary 5.2 Major Findings 5.3 Scope for future research

41 41 42 42

6.

References

43

LIST OF TABLES

FIGURE 1 ATTRIBUTES AFFECTING EMPLOYEES..................................................... 31 FIGURE 2 ATTRIBUTES AFFECTING MALE EMPLOYEES ......................................... 32 FIGURE 3 ATTRIBUTES AFFECTING FEMALE EMPLOYEES .................................... 33 FIGURE 4 COMPARITIVE STUDY OF ATTRIBUTES AFFECTING MALE AND FEMALE EMPLOYEE................................................................................................ 34 FIGURE 5 ATTRIBUTES AFFECTING EMPLOYEES AGED 18-25 ............................... 35...
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