“Changing Environment for Hospitality Industry”
Title of Paper
: “Security needs of Hospitality Industry”
After the incident on 26th November 2008 in Mumbai, the hospitality sector in India revisited its security and safety standards. An analysis of the attacks carried out on the two icons of Indian hospitality, brought out the need for more stringent checks and measures with regard to security set-ups in hospitality. The Government of India, and State Governments, woke up to urgent advisories for the hospitality sector to follow. This called for focused attention, and revamping of security needs and measures of Hospitality Industry. Security in Hospitality Industry comprises of passive security systems, which includes fire and life security (detection, evacuation, use of extinguishers and danger management processes). The second level is called active security components, which includes video surveillance (CCTV), access control, intrusion detection systems and x-ray machines at the hotel’s main entrance. A third level is called hard security systems, which can help avert or manage serious threats such as terrorist attacks. This research paper focuses on the active security components whereby what additional methods are being adopted for better security
Methodology: Questionnaire from the various Hotels in Pune
Summary: Apart from the components mentioned earlier it was noted that more methods were adopted by hotels in their policies. The fact that this research still remains open for further detailing into the other levels and into more methods that can be adopted for better security in the hospitality industry.
In today’s world of proliferating terrorism and heightened security concerns, decision-makers are faced with a grim, new reality: hotels and convention centers are increasingly vulnerable to attack by radical groups who use terror as their strategy of choice. Attacks against hotels in Bali, Amman, Cairo and Mumbai should provide hoteliers a serious warning that no region is immune and no hotel is completely safe. Pro-active safety and security planning are now essential parts of operations. From customer and personnel safety to facility damage and serious liability issues, hotels face new and difficult challenges that need to be addressed today to minimize vulnerability in the face of the unthinkable. It has been clearly revealed the delicate balance that large international hotels have to achieve in order to act as a public gathering place for a sophisticated business clientele without sacrificing security. Hospitality is a service industry. Good service includes security. A hotel with the best service but poor security would expose guests to crime risks and compromise reputation and goodwill. Hoteliers are responsible for the protection of property and well-being of their guests. Hotels have to assess the risks and place a comprehensive security system in place. Security is an essential investment and not an optional expenditure. Security design has to be customized for each property following the broad guidelines presented here. Even as we watch and read about the political and forensic postmortem of the 26/11/2008 incident in Mumbai, it is important for hoteliers to remember that the guests and customers have a right to expect and demand a safe and secure hospitality experience. It is important that a property is operated efficiently and profitably from the perspective of owners and investors. A property will enjoy a competitive edge by responding to these expectations by implementing quality security and safety programs. One of the most important responsibilities of a property manager is providing security; that is protecting people - guests, employees and other assets. Experts in the Hospitality Security make a distinction between different types security systems that are present in the industry today as "Passive Security Systems”, which have to do with fire and...
Please join StudyMode to read the full document