assessment factors of the housekeeping staff of the best western ...

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assessment factors of the housekeeping staff of the best western premier f1 hotel

By | September 2013
Page 1 of 42
CHAPTER 1
INTRODUCTION
Background of the Study
A hotel is equivalent to a “home away from home” service. But how can you feel at home if the service and the establishment itself do not comply on what you need and the services you want? Reading some reviews on the net and some blog sites caught our attention to conduct research about the complaints (services and establishment) on the newly established hotel at the Fort- the Best Western Premier F1 Hotel. We are comfortable in doing a research on the hotel because we’ve been there and experienced the services during the stay. Performance of the staff on the establishment affects the operation in such way. Like on their trainings, interest, compensation and benefits and scope of works. In this study we’ll be able to conduct research and answer the problem on how the performance of staff will bring satisfaction to the customers. This research is therefore undertaken to assess the high quality standard of hotel services to attain the satisfaction of the guests. Statement of the Problem

This study attempted to assess the performance of the staff on how they execute quality service to their guests inside the Best Western Premier F1 Hotel. Specifically, the study sought to answer the following sub problems: 1. What is the profile of the staff in terms of the following criteria: 1.1. Age

1.2. Educational Attainment
1.3. Civil Status
1.4. Gender
1.5. Work Experience
2. How do the respondents assess their job performance in relation to: 2.1. Training Program
2.2. Interest in Work
2.3. Compensation / Benefits
2.4. Work Environment
3. Is there a significant difference between the perceptions of the administrator and staff on the aforementioned variables? 4. What are the problems experienced by the respondents in the present set-up? 5. What program situation or design could be proposed to minimize the problems encountered? Hypothesis

There is no significant difference between the perceptions of the...