Background of the Study
A hotel is equivalent to a “home away from home” service. But how can you feel at home if the service and the establishment itself do not comply on what you need and the services you want? Reading some reviews on the net and some blog sites caught our attention to conduct research about the complaints (services and establishment) on the newly established hotel at the Fort- the Best Western Premier F1 Hotel. We are comfortable in doing a research on the hotel because we’ve been there and experienced the services during the stay. Performance of the staff on the establishment affects the operation in such way. Like on their trainings, interest, compensation and benefits and scope of works. In this study we’ll be able to conduct research and answer the problem on how the performance of staff will bring satisfaction to the customers. This research is therefore undertaken to assess the high quality standard of hotel services to attain the satisfaction of the guests. Statement of the Problem
This study attempted to assess the performance of the staff on how they execute quality service to their guests inside the Best Western Premier F1 Hotel. Specifically, the study sought to answer the following sub problems: 1. What is the profile of the staff in terms of the following criteria: 1.1. Age
1.2. Educational Attainment
1.3. Civil Status
1.5. Work Experience
2. How do the respondents assess their job performance in relation to: 2.1. Training Program
2.2. Interest in Work
2.3. Compensation / Benefits
2.4. Work Environment
3. Is there a significant difference between the perceptions of the administrator and staff on the aforementioned variables? 4. What are the problems experienced by the respondents in the present set-up? 5. What program situation or design could be proposed to minimize the problems encountered? Hypothesis
There is no significant difference between the perceptions of the administrator and staff on the Assessment Factor on the Job Performance of the Housekeeping Staff of the Best Western Premier F1 Hotel. Theoretical Framework
The factors affecting the job performance of F1 Hotel’s employees is the center of this study. Two of the most influential theories are The Emotionally Intelligent Workplace: How to Select for Measure and Improve Emotional Intelligence in Individuals, Groups and Organizations (Goleman, D. 2000) and Working with Emotional Intelligence (1998). Both reflects on how an individuals’ potential for mastering the skills of Self-Awareness, Self-Management, Social Awareness and Relationship Management which translates into on-the-job success. Also on being adopt at an emotional competence like Customer Service or Conflict Management, it is stated that one must have an underlying ability in Emotional Intelligence fundamentals. By leveraging both of these means and by building connections between multiple representations of the same information, we can see job performances through difference channels and at the same time, an accurate evaluation on the job performance may most likely come up. These theories and principles were sorted to bring first steps on our study. Conceptual Paradigm
The input shows the respondents profile, gender, age, civil status, educational attainment ad work experience), training program, interest in work, compensation/benefits and work environment as shown on the questionnaire survey form. The thesis, dissertations and internet blogs are the reliable bases of our research, these are used to identify problems and know more about the topic.
The process shows how the data will be processed for us to have a conclusion from the aftermath of our questionnaires to be able to determine the problems from the assessment factor on the job performance of the housekeeping staff of the Best western Premier F1 Hotel.The output shows the...