Effective communication in negotiation
In this report I decided to consider effective communication in negotiation. It is a very important topic, because we have to negotiate every day at work, at home, with our friends. We negotiate for deciding a time for meeting, or where to go on a rainy day, etc. Also the importance of negotiation has grown in recent years in a workplace. Nowadays, people works more in teams, where they need to negotiate and prove their opinions. Also many workers are forming relationships with suppliers, where they negotiate about conditions of contracts, terms of payments, etc. (Thompson, 1991). Therefore, the knowledge about negotiation and how to achieve success in it is especially important. First of all, we need to understand what negotiation is. “Negotiation is usually considered as a compromise to settle an argument or issue to benefit ourselves as much as possible” (“Negotiation Skills”, 2010). Strachan (2004) considered negotiation as a process in which parties move from different positions to a point of agreement. Negotiation can only be successful if both parties are willing to move and if both parties have a sense of their own value and also a sense of power. It is important before you go into negotiate to recognise that you are an equal party in the process (Strachan, 2004). Effective negotiation requires a variety of skills drawn from different disciplines. Negotiating skills include: communication, persuasion and influence, planning, strategising, tactics, process and systems, teamwork and many others. (“Negotiation Glossary”). In this report I consider in more details communication skills in negotiation. Communication is always the link that will be used to negotiate the issue whether it is face-to-face, on the telephone or in writing (“Negotiation Skills”, 2010). Without communication, there is no negotiation. Therefore, to effectively negotiate you need to focus on all your interpersonal communication skills....
Please join StudyMode to read the full document