Negotiations Paper

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Running Head: Communication and Personality in Negotiations

Communication and Personality in Negotiations
University of Phoenix
Marco Valverde
January 25, 2010

Use selective concepts and terms from chapter readings to prepare a word paper in which, the paper will describe negotiations that you have participated in (in example sales, purchase of home, car, salary etc.). In this paper analyze roles of communication and personality in negotiation and how they contribute to detract the negotiation.

Communication and Personality in Negotiations
The paper is will demonstrate a short tale rather then an assignment. It will narrate the story of how a man was treated when doing his taxes, when he went to do his taxes and how I was able to assist him in this matter. The Situation

The story began when my friend’s dad, Thomas, had back taxes due since 2007. Thomas had gone to at least twelve different tax firms before he was referred to me. Thomas took the information back to his house that I had gave him and asked for his son’ advice on how my services where and how to proceed. Thomas and his son looked over websites and books and determined what would be the best price and came to a conclusion I was the cheapest. Thomas took all the information that he and his son had gathered and went back to the firm. Upon arriving, Thomas thought it clearly one last time. Negotiations Begin

Thomas walked into the tax firm, confident and self assured; as he waited to be helped, he surveyed all the different Certified Public Accountants (CPA). Thomas stood silently for a few minutes anxiously waiting to start the process, much to his dismay he was overlooked as the CPA’s ignored his presence. Thomas then asked someone to help him; he was passed from Accountant to Accountant until finally one of the prepares asked what he wanted. Thomas proceeded to tell the person of his desire to complete his back taxes, the discussion lasted only a few...
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