Diploma in Health and Social Care Level 3

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Unit Title: Unit sector reference: Level: Credit value: Guided learning hours: Unit accreditation number:

Promote communication in health, social care or children’s and young people’s settings SHC 31 3 3 10 J/601/1434

Unit purpose and aim
This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication Learning Outcomes The learner will: 1 Understand why effective communication is important in the work setting Assessment Criteria The learner can: 1.1 Identify the different reasons people communicate 1.2 Explain how communication affects relationships in the work setting 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals 2.2 Describe the factors to consider when promoting effective communication 2.3 Demonstrate a range of communication methods and styles to meet individual needs 2.4 Demonstrate how to respond to an individual’s reactions when communicating Communication methods include:  non-verbal communication - eye contact - touch - physical gestures - body language - behaviour  verbal communication - vocabulary - linguistic tone - pitch Exemplification

2

Be able to meet the communication and language needs, wishes and preferences of individuals

© OCR 2010

1

Learning Outcomes The learner will: 3 Be able to overcome barriers to communication

Assessment Criteria The learner can: 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways 3.2 Identify barriers to effective communication 3.3 Demonstrate ways to overcome barriers to communication 3.4 Demonstrate strategies that can be used to clarify misunderstandings 3.5 Explain how to access extra support or services to enable individuals to...
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