Child Care Level 3

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promote communication in health, social care or children and young people’s settings (ShC 31)

Chapter 1

aC
1.1 1.2

What you need to know
the different reasons people communicate how communication affects relationships in the work setting

aC What you need to do
2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s reactions when communicating explain how people from different backgrounds may use and/or interpret communication methods in different ways Identify barriers to effective communication Demonstrate ways to overcome barriers to communication Demonstrate strategies that can be used to clarify misunderstandings explain how to access extra support or services to enable individuals to communicate effectively explain the meaning of the term confidentiality Demonstrate ways to maintain confidentiality in day-to-day communication Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns

assessment of this unit
This unit highlights the central importance of communication in work with children and young people. It focuses on the reasons why people communicate in childcare settings, the methods they use and the importance of ensuring that communication in care settings is effective. You will need to: 1. understand why effective communication is important in the work setting 2. be able to meet the communication and language needs, wishes and preferences of individuals 3. be able to overcome barriers to communication 4. be able to apply principles and practices relating to confidentiality. You will be assessed on both your knowledge of effective communication and your ability to apply this in practical work with children and young people. To complete this unit successfully, you will need to produce evidence of your knowledge, as shown in the ‘What you need to know’ chart opposite, and evidence of your practical competence, as shown in the ‘What you need to do’ chart. The ‘What you need to do’ criteria must be assessed in a real work environment by a vocationally competent assessor. Your tutor or assessor will help you to prepare for your assessment and the tasks suggested in the chapter will help you to create the evidence that you need.

this unit also links to some of the other mandatory units: CYP 3.1 CYP 3.5 CYP 3.6 EYMP 2 Understand child and young person development Develop positive relationships with children, young people and others involved in their care Working together for the benefit of children and young people promote learning and development in the early years

Some of your learning will be repeated in these units and will give you the chance to review your knowledge and understanding.

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3

Understand why effective communication is important in the work setting Why do people communicate?
Communication is a central part of everyday life for most people and is particularly important when you work with children and young people in a care setting. You must understand: ▶ what communication involves ▶ the different reasons for communication ▶ the way communication affects how practitioners work. Communication means making contact with others and being understood. We all communicate continuously, through a two-way process of sending and receiving messages. These messages can be: ▶ verbal communication, using spoken or written words ▶ non-verbal communication, using body language such as gestures, eye-contact and touch. People who work with children and young people may communicate with the people they are caring for, with relatives and visitors, with colleagues and with practitioners from other care agencies for a variety of different reasons,...
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