Child Care Level 3
1
promote communication in health, social care or children and young people’s settings (ShC 31)
Chapter 1
aC
1.1 1.2
What you need to know the different reasons people communicate how communication affects relationships in the work setting
aC What you need to do
2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s reactions when communicating explain how people from different backgrounds may use and/or interpret communication methods in different ways Identify barriers to effective communication Demonstrate ways to overcome barriers to communication Demonstrate strategies that can be used to clarify misunderstandings explain how to access extra support or services to enable individuals to communicate effectively explain the meaning of the term confidentiality Demonstrate ways to maintain confidentiality in day-to-day communication Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns
assessment of this unit
This unit highlights the central importance of communication in work with children and young people. It focuses on the reasons why people communicate in childcare settings, the methods they use and the importance of ensuring that communication in care settings is effective. You will need to: 1. understand why effective communication is important in the work setting 2. be able to meet the communication and language needs, wishes and preferences of individuals 3. be able to overcome barriers to communication 4. be able to apply principles and practices relating to confidentiality. You will be assessed on both your knowledge of effective communication and your ability to apply this in practical work with children
promote communication in health, social care or children and young people’s settings (ShC 31)
Chapter 1
aC
1.1 1.2
What you need to know the different reasons people communicate how communication affects relationships in the work setting
aC What you need to do
2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s reactions when communicating explain how people from different backgrounds may use and/or interpret communication methods in different ways Identify barriers to effective communication Demonstrate ways to overcome barriers to communication Demonstrate strategies that can be used to clarify misunderstandings explain how to access extra support or services to enable individuals to communicate effectively explain the meaning of the term confidentiality Demonstrate ways to maintain confidentiality in day-to-day communication Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns
assessment of this unit
This unit highlights the central importance of communication in work with children and young people. It focuses on the reasons why people communicate in childcare settings, the methods they use and the importance of ensuring that communication in care settings is effective. You will need to: 1. understand why effective communication is important in the work setting 2. be able to meet the communication and language needs, wishes and preferences of individuals 3. be able to overcome barriers to communication 4. be able to apply principles and practices relating to confidentiality. You will be assessed on both your knowledge of effective communication and your ability to apply this in practical work with children