Communication

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SHC 21: Introduction to communication in health, social care or children’s and young people’s settings.

2.1
We all communicate in different ways; we all have different preferences need and wishes. There are also different types of communication;

Written – Pro’s
* Can be used as evidence
* Re looked at
* Clearer to understand
* Easier to communicate with people who don’t have a lot of confidence Cons
* Can be taken in the wrong way
* Poor layout
* Too much information to take in
* Poor handwriting or spelling

Verbal – Pro’s
* Use the tone of your voice to express your feelings
* The use of expression
* More confident people to speak out
* Interact with the person, ask questions to receive more detail

Cons
* Language barriers
* Lack of confidence
* Different learning styles

* Visual
* Body Language
* Eye Contact
* Sign Language
* Face expressions, Gestures
* Tone of voice

We all prefer to communicate in at least 1 or more of these different types. We just need to take into account that everyone has different needs and wishes.

There will be times when we will need to pass on information from one person to another, when it comes to parents we need to understand that as well as listening to us they will also want to talk to us. We need to develop listening skills so that the parent knows we are taking an interest in what they are saying.

Communicating well with parents

* Maintaining eye contact making sure you are giving them your full attention * To keep open body language to ensure there are no barriers being made * Try not to interrupt, but nod and smile so you are acknowledging what they are saying. * Summarise the main points so you are fully aware of the points being raised * If you are unsure about a question they are asking you, tell them you are unsure and that you will go and find out the answer * In some cultures, touching or...
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