Unit 4222-301 Answers
Unit 4222-33 301 Promote communication in health, social care or children’s and young people’s settings
1.1 The different reasons why people communicate are:
To form positive relationships
To play together cooperatively
To work together
Information sharing
Approach and response
To understand expectations and boundaries.
1.2 Communication effects relationships in the workplace because there needs to be clear boundaries and expectations for people and this is only achieved through clear communication. There should be respect between colleagues and with young people so they know the guidelines and rules within the setting and any concerns from the young person is acknowledged. If the communication is not flowing this could lead to lots of …show more content…
If these factors are followed and taken into consideration then the flow of communication between a carer and young person will be positive.
3.1 When communicating with people from different backgrounds or cultures care and sensitivity should be shown when communicating. We must not be too ready to take offence to a gesture or language that is not the norm in our own culture, and be aware of our own body language and gestures. Care should also be taken with the language used and the tone of voice used and they can be misinterpreted.
3.2 Barriers to effective communication are:
- Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo.
- Lack of attention, interest, distractions, or irrelevance to the receiver.
- The use of jargon. Over-complicated, unfamiliar and/or technical terms
- Differences in perception and viewpoint.
- Physical disabilities such as hearing problems or speech difficulties.
- Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less
1.1 The different reasons why people communicate are:
To form positive relationships
To play together cooperatively
To work together
Information sharing
Approach and response
To understand expectations and boundaries.
1.2 Communication effects relationships in the workplace because there needs to be clear boundaries and expectations for people and this is only achieved through clear communication. There should be respect between colleagues and with young people so they know the guidelines and rules within the setting and any concerns from the young person is acknowledged. If the communication is not flowing this could lead to lots of …show more content…
If these factors are followed and taken into consideration then the flow of communication between a carer and young person will be positive.
3.1 When communicating with people from different backgrounds or cultures care and sensitivity should be shown when communicating. We must not be too ready to take offence to a gesture or language that is not the norm in our own culture, and be aware of our own body language and gestures. Care should also be taken with the language used and the tone of voice used and they can be misinterpreted.
3.2 Barriers to effective communication are:
- Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo.
- Lack of attention, interest, distractions, or irrelevance to the receiver.
- The use of jargon. Over-complicated, unfamiliar and/or technical terms
- Differences in perception and viewpoint.
- Physical disabilities such as hearing problems or speech difficulties.
- Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less