1.1: Explain why effective communication is important in developing positive relationships with children, young people and adults.
Communication strengthens relationships, builds trust and mutual respect, creates a happy and professional environment, gives a sense of belonging, is motivating, draws better communication from others, allows open mindedness and compassion and makes people feel safe and secure.
It is important to be aware of how you may be perceived by others while communicating both verbally and non-verbally. Poor communication can cause confusion, create bad feelings, mistrust, lowers morale, anxiety and can lessen future communication.
• Verbal communication should be clear, concise and use age appropriate language to avoid misunderstandings or confusion. Words should be spoken calmly in a tone which is professional and shows respect to the recipient.
• Non-verbal communication such as hand gestures, smiling, nodding, raised eye brows, frown, eye contact, folding arms can be more powerful than verbal communication. Be very aware of how your body language may be perceived by the other person. By maintaining eye contact, smiling and nodding in response to a conversation, shows you are interested, ensures they feel understood and their opinions are valued. By folding arms you may appear to be defensive or bored with the conversation.
• Listening is an essential skill to ensure the persons views and opinions are understood correctly to prevent a misunderstanding. Often it may be necessary to respond either verbally or non-verbally to show the person they are being understood. Failing to listen properly may result in frustration and even cause the relationship to breakdown.
• Communication requirements must be taken into account such as signing, deafness, language barriers, learning difficulties, illiteracy, etc. Taking time to understand these requirements, ensuring barriers are removed is vital to communicate effectively and will build confidence and trust.
1.2: Explain the principles of relationship building with children, young people and adults.
Children need to feel comfortable and safe with the adults whom they are in the care of. In order to feel this way they must be able to have confidence to approach the adults, ask questions, discuss concerns, know they will be listened to, be dealt with fairly and trust their needs will be met.
Having positive relationships with children encourages positive behaviour and improves participation in class.
Knowing and understanding their strengths, weaknesses and areas of concern will result in meeting the child’s individual needs more effectively which will strengthen the relationship further.
Being professional and by demonstrating positive behaviour with adults and children around school it vital for children to develop appropriate social skills of their own.
I work as part of a small team which has developed over time into a strong and solid unit. We trust, respect and value each other’s opinions and are considerate to the needs of each other. We recognise the need for flexibility, honesty, and work hard to support one and other. We communicate well together and share information where appropriate (recognising the need for confidentiality). Concerns are dealt with promptly and openly so preventing misunderstandings or ill feeling.
I believe the children benefit in this environment because the adults are happy, relaxed and clearly enjoy their roles. This definitely has a positive impact on the children who are confident with adults and other children.
1.3: Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.
The context of how we communicate affects how we are viewed and how our communication is interpreted...