Nvq Level 2

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UNIT 1 LEVEL 2
Introduction to Communicate in Health, Social care or children’s and young people’s settings

1. Give three reasons why people want to communicate.
1. People may want to communicate to express their wants or needs. 2. People may want to communicate to share their ideas or to teach others for example if i were taking a new carer out shadowing I would want to communicate effectively so i know I have done my best to let them know what and how to do the job. 3. People may want to communicate to express their feelings as it is not always possible to tell from facial expressions or body language.

2. Why is it important to ensure you communicate effectively? It is important to communicate effectively to ensure misunderstandings are not made, that a trust is formed for everyone involved this is very important when moving and handling is involved. It is also important to communicate effectively so there is an understanding of individual needs. Communication is important for a health and safety point of view for example if feeding somebody you need to know the food is not too hot or cold. It is also important so you can develop your own knowledge and skills if you don’t understand the person telling you, you want understand what is expected of you. It is important so that you can have an effective relationship colleges and people using services. If communication is not clear people may feel isolated, anxious, confused, frustrated, angry, or even stupid.

3. Why is it important to observe an individual’s reactions when communicating with them? It is important to observe an individual’s reaction to make sure the information has been understood so that you know whether you need to adjust your communication methods. Also it is important so that you can recognise any communication barriers such as language difficulties, hearing difficulties, visual impairments cognitive impairments any physical difficulties affecting communication and also cultural differences some examples are people with parckingsons or people who have had strokes which can affect memory loss confusion and speech impediments. People who are from other countries or cultural backgrounds can misinterpret the smallest of things such as thumbs up; this is offensive in other countries. Bread rolls are called bread cakes in the north of England and can be confusing if you don’t know.

4. Identify five barriers to communication and for each one, suggest a source of information or a service which could help. Barriers| Source of information|
Language difficulties.Spoken language if different. Different styles of languages e.g. accents. Different levels of understanding| 1. Speech and language therapy can be provided by the NHS or other private companies such as BUPA. There is a lot of places you can obtain information about language difficulties such as the internet, BUPA, NHS and NICHCY- Info about Speech and Language Disorders.Translation services. There are a lot of companies who advertise on the internet or the local citizen’s advice bureau will help. | Hearing difficulties.High pitch deafness. Low pitch deafness. Full hearing loss. Partial hearing loss.| The National Deaf Children's Society - NDCS can help with welfare rights and benefit claims, making education choices, advising on health and audiology and technology. Action on Hearing Loss (formerly RNID). The BDA, British deaf association is a national organization run by deaf people for deaf people. The Association of Lip speakers (ALS) is the professional body that represents lip speakers. Deafblind UK is a national charity which provides a range of support services to deaf blind adults and their careers. It also campaigns on behalf of deaf blind people. RAD royal association for deaf people. NADP National Association of Deafened People.| Physical difficulties affecting communication.Stroke. Parckingsons. Speech impediments. Motor neurone disease. Curable...
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