Case Study Of Low Supervised Setting: Improvement Of Worker Morale

Improvement of Worker Morale in a Low Supervised Setting

Prepared for
Ben Thompson
Student Supervisor
University of Minnesota Duluth Housing Maintenance Staff

Prepared By
James Carlberg
Maintenance Staff Employee
University of Minnesota Duluth Housing Maintenance Staff

December 7, 2012
Memorandum
Date: December 7, 2012
To: Ben Thompson, Student Supervisor, Maintenance Staff
From: James Carlberg, Maintenance Staff Employee,
Subject: Improvement of Worker Morale in a Low Supervised Setting

The University of Minnesota Duluth Housing Maintenance Staff is suffering from poor worker performance in a relatively low supervised setting. The purpose of this report
Installing an employee of the month program creates a health amount of competition between employees and is a great way to distinguish hard working employees. Surveys handed out to customers can help create quantifiable data that makes the task of identifying the hard working employees easier. Wages are an incentive that can change the morale of the staff in a quick manner. By raising employee’s wages, this makes the employees feel appreciated and noticed.

Discipline Discipline is a way of setting boundaries with employees so that they understand the rules. With the lack of discipline among Maintenance Staff the options are fairly open to several types of implementation.
Recommendations
I have proposed two recommendations to raise employee morale in a low supervised setting. First by installing a three strike discipline program will allow the supervisor to trust his employees, even when he is not around. The second recommendation I have for Maintenance
Staff is to create an employee of the month program. In addition rewarding good behavior by treating employees with paid lunch reinforces what the boss expects from his employees. By implementing these recommendations Maintenance Staff should see a rise in employee
This schedule first began on September 27 when I collected a large amount of secondary research from the University’s library data base. I continued this research in the school’s library until the second week of October. From this point on in my research I found exclusively primary research in the form of Interviews. The second week of October is when I had my first interview of my research processes. This interview was with Nate Hanson, who is a former University of Minnesota Duluth Maintenance Staff employee and a former employee of the University of Wisconsin Eau Claire’s Maintenance Staff. The next interview took place the following week of October on Wednesday the 17th. In this interview I interviewed Andrew Kilness, who is current employee of Maintenance Staff. The next interview was held on Friday October 26th, with Assistant Student Supervisor, Vincent Renallo. The last interview took place of November 7th with the Student Supervisor, Ben Thompson. This ended my research and I began my analysis of the information until the end of