July 31, 2011
Newly promoted Supervisors many times find that the position they have been promoted to is not exactly what they expected. The new supervisor realizes more times than not that the position they have taken on is too stressful and overwhelming. This is because the new supervisor has no prior communication skills or adequate training, which causes some to fail miserably at the supervisor position. The difficulties do not end there. The supervisor also needs to determine effective orientation and training methods, improve productivity for teams, motivate, conduct performance appraisals, resolve conflicts among employees, and improve employee relations. One may ask themselves, how does a new supervisor do all of these things with no training for this position? The answer is to create a ‘new supervisor’s training manual’ to prepare the new supervisor for the position. Many companies today do not offer training programs or manuals to the new supervisors taking on that position. The reason could be because of the company’s budget and the company cannot afford the indirect labor costs for training. Companies that do not implement this kind of training for their new supervisors are doing an injustice not only to the employees and the supervisors, but also to the company. Good supervisors develop effective communication skills. They use these skills to absorb information, motivate employees, and deal effectively with customers and co-workers. Good communication can significantly affect a supervisor’s success (McGraw-Hill, 2004, p.39).
There are two best practices to keep in mind when accepting a supervisor position; are developing good listening skills, speaking or communicating effectively. The supervisor must be able to listen to their teams, because there will be times when the supervisor can determine if there is a problem with their teams by listening to individuals in the team and some of the individuals may have some creative ideas which would increase production or make a job go easier. The importance of communication skills for those who seek to gain employment or advance in their career fields is well documented. For example, in an influential 1991 report, the U.S. Department of Labor Secretary’s Commission on Achieving Necessary Skills (SCANS) identified interpersonal skills and basic communication skills, including speaking and listening, as two of eight essential competencies necessary for success in the workplace (Parton K.N., 2005). Supervisors need to send out emails, draft reports and write letters; therefore it is important that they have writing skills.
The next item in the manual to be addressed is determining effective orientation and training methods. It is of the utmost importance to train employees thoroughly thus the employee will be knowledgeable of the job position and be able to perform to their full potential; which also will allow production to operate at a full capacity. Although all of the practices of the orientation program are important, the two best practices for orientation and training methods are; to familiarize the new employee with his or her job functions and responsibilities and to discuss safety and fire prevention.
The first day that an employee starts work it can be overwhelming for the new hire, there will be so much information to take in, in one day. This is why it is vital to make the employee feel comfortable in the new job position; this can be done through the orientation process by familiarizing the individual with their job functions, introducing them to other employees they will be working with, and what their responsibilities will be. The employee will then understand what is expected of them and they will feel comfortable with their job position and this will lead to better performance.
Safety is usually the number one item on the list of importance in the workplace,...