Preview

Carrefour

Good Essays
Open Document
Open Document
700 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Carrefour
Motivated professionals, dedicated to customer service

With over 410,000 employees, 110,000 of them in France, the Carrefour group ranks among the top 13 private employers in the world. Wherever it is an employer, Carrefour aspires to be seen as a benchmark in human resources management and social responsibility. Attracting, training, supporting and securing the loyalty of employees: the group makes every effort to support the development of its staff members, who are, after all, its ambassadors in dealing with the company’s customers.
A broad range of skills and professions

Through its various brands, the Carrefour group offers employees over 120 different professions and seeks to provide the greatest possible access to all its employees.
1. A variety of professions, offering opportunities to all kinds of people
The group places its emphasis on the skills needed in its stores, where our employees come into close contact with their customers. Certain key, traditional retail roles are given particular attention: department managers, checkout operators and self-service assistants, for example. The Carrefour group seeks to cultivate an entrepreneurial spirit among its employees, to develop their sense of customer service and to help them rise to the challenges of commerce. It offers career opportunities to all kinds of people, graduates and otherwise, those tackling their first jobs and highly experienced professionals, throughout the world. At the same time, the Carrefour group also depends on the contribution of employees with highly specific expertise for its back-office activities: logistics, IT systems, accounting, finance and so on.
2. Specialties on every level, food and non-food
The expertise our stores possess with regard to food give us added credibility when assuming traditional roles, such as those of butcher, baker, fishmonger and caterer. In this respect, France serves as a source of skills and expertise capable of spreading best practices

You May Also Find These Documents Helpful

  • Good Essays

    Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.…

    • 4955 Words
    • 20 Pages
    Good Essays
  • Good Essays

    Problem statement: In the high competitive market of work force every employee brings unique talents and skills that help companies grow and compete, producing more profits and impacting the society (DuPree, 2004).…

    • 893 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Today in France groceries re-defined their business. As supermarkets are closing early and are not open on Sunday, they are still there for “emergency purchases”. They also totally change their clientele, and they’re now attracting the young and working people.…

    • 608 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Cmi Level 5 Unit 5001

    • 443 Words
    • 2 Pages

    In the current financial climate organisations face huge challenges to meet customer demand and provide excellent service whilst reducing costs. The most crucial resource an organisation uses to continually deliver excellent services and to achievement of the strategic objectives is it’s staff. Organisations should be committed to developing the workforce, ensuring they are equipped to deliver the objectives, have the capacity to meet emerging challenges and continually improve service provision.…

    • 443 Words
    • 2 Pages
    Good Essays
  • Good Essays

    During my time at Primark I particularly enjoyed working with the public and offering a friendly and helpful service to customers. I was able to assist customers with queries and guide them suitably to requested items. A particular responsibility was informing customers of new schemes and offers to allow them to make informed decisions. The main aim was to ensure within reason, the customers’ shopping experience was enjoyable. In particularly I appreciated the invaluable opportunities to deal with difficult and sometimes unexpected situations due to the store size to reach a reasonable solution. I learnt how to deal with complaints and customer dissatisfaction reports diplomatically and keep the customer happy, but was also able to comprehend my limits and pass complaints onto the supervisor or manager when needed. One particular importance aspect I learnt was to always address the client’s needs first before any other responsibilities. I also handled cash and worked competently on tills, particularly at busy time. This entailed working systematically and efficiently under pressure even at times when certain aspects are not functioning flawlessly.…

    • 457 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    essay plan instruction

    • 456 Words
    • 2 Pages

    Employees = (Workforce can boast a good image of themselves for working for a company that’s doing things the right way)…

    • 456 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Food Inc Essay

    • 1663 Words
    • 7 Pages

    Robert Kenner explores a valid problem of the real objectives of the food industry and the reliability of the food that is sold in markets and restaurants. The market for food is much different now than how it was over fifty years ago. The ultimate goal of food industries now is to make profit. With this mentality, the lives and…

    • 1663 Words
    • 7 Pages
    Good Essays
  • Good Essays

    The chefs of Gourmand serve as an analogy for physicians and healthcare providers. The chefs in Gourmand needed 21 years of education and licensing, as the need for quality food arose. As countries have developed…

    • 1011 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    OBHR 428

    • 5638 Words
    • 23 Pages

    Employees in today’s organizations are not interchangeable, easily replaced parts of a system but the source of the company’s success or failure.…

    • 5638 Words
    • 23 Pages
    Powerful Essays
  • Satisfactory Essays

    The firm had recently introduced an international training program, its Branded Customer Experience, but as Sadir admits, “it was often a tough sell to get an 18 to 25 year old new employee in Latin America or South Africa to connect with the Häagen-Dazs brand and our culture. Many were hearing but not listening. What we needed was a spark to set the training program on fire.”…

    • 156 Words
    • 1 Page
    Satisfactory Essays
  • Powerful Essays

    Employee Motivation Adidas

    • 3410 Words
    • 14 Pages

    Our people are critical to our continuing commercial success. With more than 31,000 employees working at more than 150…

    • 3410 Words
    • 14 Pages
    Powerful Essays
  • Better Essays

    Pepsico

    • 1005 Words
    • 5 Pages

    1. Discuss how PepsiCo uses its talent to sustain a competitive advantage in the marketplace.…

    • 1005 Words
    • 5 Pages
    Better Essays
  • Good Essays

    ¡§Our employees are the main contributing factor to our success and we make all endeavors to identify and reward their inputs. We set very high standards on work ethics and discipline in our organization.¡¨…

    • 1592 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Carrefour Structure

    • 281 Words
    • 2 Pages

    This organizational structure works very efficiently for Carrefour. It delegates, to the major functions of the large corporation, the abilities to handle all of the necessary business dealing requested by each separate division. Allowing each function to know the dealings of each division allows them to compare better how each division is performing compared to the other divisions. This also allows for a more standardized means of coordinating the functions of each division, limiting confusion and overlapping responsibilities. Carrefour has several types of “products” (stores) and is located in over 20 countries, which would make a divisional structure very…

    • 281 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Carrefour recruits 90% of its employees in its store catchment areas. Carrefour recruitment policy is based on equal opportunity, and the Group gives those from all backgrounds a chance to succeed, with or without qualifications. When people start working with Carrefour, they are choosing a responsible company that incorporates its sustainability policy into all of its business lines. Therefore, Carrefour is accepting its employees to perform at their best, be creative, respect the company code of ethics, serve customers in the best way and respect the regulations and policies. Moreover, Carrefour aims to boost workplace well-being by constantly communicating with employees and their representatives in compliance with Group values, this policy makes a major contribution to increasing motivation and collective and individual performance. Carrefour group also gives its employees the chance to express their opinions regarding their jobs and their life within the company. The results are then handed out to employees and their representatives, allowing for the identification of areas for improvement and the implementation of action plans. Carrefour ensures that employees benefit from appropriate social protection. When employees face any problems in terms of coverage, Carrefour provides for additional welfare, health and retirement coverage, either to cover what’s missing in local systems or complement them. Carrefour helps its employees to arrange schedules, enabling them to better balance their…

    • 1679 Words
    • 7 Pages
    Good Essays