Preview

30443 HR Management Planning Recruitment and Employment Law

Best Essays
Open Document
Open Document
4648 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
30443 HR Management Planning Recruitment and Employment Law
Hilton Hotel & Resorts HRM
Assignment
Date

Name
Institution

Executive summary
Whichever big city one may visit; there is a big probability of coming across Hilton Hotel. Hilton Hotel Inc. is a leading hotel brand with an expanding portfolio of many hotels. The company has more than 380 hotels worldwide in more than 66 countries. The company has a strong and big workforce of approximately 80,000 employees who serves an average of approximately 8 million guests who visits the hotel yearly.
Operational excellence and customer service are the fundamental components that make the hotel standout among others in the same industry. With all service businesses, contribution of the employees is key importance to Hilton’s success.
Hilton Hotel Inc. is fully decentralized; cutting across cities and countries. This means that managers of the individual hotels have to be trained effectively to meet the demands of the market and also relate appropriately with the employees. Soft skills of the managers play a vital role for the success of the company.
The executives and the stakeholders of the Hilton hotel believe that the ongoing development and training of its employees is fundamental for their success in the business. Employee motivation is a key component that helps the Hotel remain competitive in the global market. On this light, the company believes that better selection and recruitment is key to their growth. The company allocates a lot of resources to the HRM department so as to come up with better strategies that sees the company thrive forward.
Table of Contents
Introduction 4
Task 1 4
LO1: 1.1 Role and function of HRM 4
Planning and forecasting 5
Staffing 5
LO1: 1.2 Hilton Supply and Demand 7
HR Planning and supply concept 7
Role of the demand in HR Management and Planning 7
Forecasting of the resources 8
Time management and financial forecasting 8
Equilibrium in demand and supply 9
Factors affecting the demand for Hilton products 9
Factors



References: Alleyne, Philmore., Liz, Doherty, and Dion, Greenidge. "Approaches to HRM in the Barbados hotel industry." International Journal of Contemporary Hospitality Management 18, no. 2, (2006): 94-109. Chand, Mohinder, and Anastasia A. Katou. "The impact of HRM practices on organisational performance in the Indian hotel industry." Employee Relations 29, no. 6 (2007): 576-594. Conrade, George., Robert, Woods., and Jack, Ninemeier. “Training in the US lodging industry: perception and reality”. The Cornell Hotel and Restaurant Administration Quarterly 35, no. 5, (1994): 16-21. Crick, Anne P., and Andrew, Spencer. "Hospitality quality: new directions and new challenges." International Journal of Contemporary Hospitality Management 23, no. 4, (2011): 463-478. Dawson, Mary, JeAnna, Abbott, and Stowe, Shoemaker. "The hospitality culture scale: a measure organizational culture and personal attributes." International Journal of Hospitality Management 30, no. 2 (2011): 290-300. Drost, Ellen A., et al. "Benchmarking training and development practices: a multi‐country comparative analysis." Human Resource Management 41, no. 1, (2002): 67-86. Hoque, Kim. Human resource management in the hotel industry: Strategy, innovation and performance. Routledge, 2013. Maxwell, A., and Sandra, Watson. "Perspectives on line managers in human resource management: Hilton International 's UK hotels." The International Journal of Human Resource Management 17, no. 6 (2006): 1152-1170. Maxwell, Gill, Sandra, Watson, and Samantha, Quail. "Quality service in the international hotel sector: a catalyst for strategic human resource development?" Journal of European Industrial Training 28, no. 2 (2008): 159-182. Maxwell, Gillian, and Gordon, Lyle. "Strategic HRM and business performance in the Hilton Group." International journal of contemporary hospitality management 14, no. 5 (2002): 251-252. Pinnington, Ashly H., Rob Macklin, and Tom, Campbell. "Human resource management: Ethics and employment." Human Resource Management: Ethics and Employment, (2007): 10-22. Tarí, Juan José, et al. "Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance." International Journal of Hospitality Management 29, no. 3 (2010): 500-510.

You May Also Find These Documents Helpful

  • Better Essays

    References: Powers, T., & Barrows, C. W. (2006). Introduction to the hospitality industry (6th ed.). Hoboken, NJ: Wiley.…

    • 790 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Osoian, C., & Petre, A. (2013, Dec). Human Resource Management Practices and Hotel Innovation. Studia Universitatis Babes-Bolyai, 58(3), 80-89. Retrieved from http://p2048-www.liberty.edu.ezproxy.liberty.edu:2048/login?url=http://search.proquest.com.ezproxy.liberty.edu:2048/docview/1492958461?accountid=12085…

    • 1091 Words
    • 3 Pages
    Good Essays
  • Best Essays

    15. Wood, R. C. & Brotherton, B. (2008). The SAGE Handbook of Hospitality Management. SAGE Publications Ltd.…

    • 2455 Words
    • 10 Pages
    Best Essays
  • Better Essays

    The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human resource practices that should be used when hiring within the lodging and food and beverage industries.…

    • 1412 Words
    • 6 Pages
    Better Essays
  • Best Essays

    Bibliography: Armstrong, M. (2010): Armstrong’s Essential – Human Resource Management Practice: A Guide to People Management, London: Kogan Page Beardwell, J. and Claydon, T. (2010): Human Resource Management – A Contemporary Approach, 6th edition, Harlow: Pearson Boella, M. and Goss-Turner, S. (2005): Human Resource Management in the Hospitality Industry – An Introductory Guide, Oxford: Butterworth-Heinimann Bratton, J. and Gold, J. (2003): Human Resource Management – Theory and Practice, 3rd Edition, New York: Palgrave Macmillan Caruth, D.L., Caruth, G.D. and Pane, S.S. (2009): Staffing the Contemporary Organization: A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd Edition, Westport: Praeger Publishers Dessler, G. (2003): Human Resource Management – International Edition, 9th Edition, New Jersey: Prentice Hall O’Brien, O. (2012): Study Guide in Human Resource Management, University College Dublin Pinder, C. C., 2008. Work Motivation in Organizational Behavior. 2nd ed. New York: Psychology Press. Riley, M. (1996): Human Resource Management in the Hospitality and Tourism Industry, 2nd Edition, Oxford: Butterworth-Heinemann Riley, M. (2000): Managing People – A guide for managers in the hotel and catering industry, 2nd Edition, Oxford: Butterworth-Heinemann Robbins, S. P. & Judge, T. A., 2011. Organizational Behavior. 14th ed. Essex: Pearson. Sisson, K. and Storey, J. (2000): The Realities of Human Resource Management – Managing the Employment Relationship, Bckingham: Open University Press Storey, J. (2007): Human Resource Management: A Critical Text, 3rd Edition, London: Swanson, R. A. & Holton III, E. F., 1997. Human Resources Development Research Handbook: Linking Research and Practice. San Francisco: Berrett-Koehler Publishers.…

    • 3635 Words
    • 15 Pages
    Best Essays
  • Best Essays

    Partlow, C. G. (1996). Human-resources practices of TQM hotels. Cornell Hotel and Restaurant Administration Quarterly, 37 (5), 67-67.…

    • 2206 Words
    • 9 Pages
    Best Essays
  • Powerful Essays

    Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge, skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These requirements are in the form of various technical and behavioural skills, and hotels around the world are struggling to attract and retain qualified workers as skilful workers are essential to provide good quality services to customers, hotels with higher ranking should provide better services than lower ranking hotels, the classification system is related to the price and also the quality but no matter what star-ranking a hotel is, the customers still expect the very basic quality services from it.…

    • 8858 Words
    • 36 Pages
    Powerful Essays
  • Powerful Essays

    Hilton Hotels is one of the market leaders in the hotel and gaming industry in the United States. Hilton is a well-known and distinguished name in fine hotels across the United States and worldwide. In 1999, Hilton expanded aggressively by acquiring the Promus Hotel Corporation, Hampton Inn and Suites, Doubletree Hotels, Embassy Suites Hotels, and Homewood Suites. Hilton Hotels Corporation has grown to become the world's most recognized and most successful hotel company (Hilton Innovation, 2007). With the 2006 acquisition of Hilton International, Hilton Hotels Corporation became a global force with more than 2,800 hotels in more than 80 countries throughout the world (2007).…

    • 2215 Words
    • 9 Pages
    Powerful Essays
  • Best Essays

    O 'Fallon, M. J., & Rutherford, D. G. (2010). Hotel Management and Operations. Hoboken, NJ: John Wiley & Sons.…

    • 3141 Words
    • 13 Pages
    Best Essays
  • Good Essays

    Aramark Analysis

    • 8484 Words
    • 34 Pages

    TRACEY, J.B. and CHARPENTIER, A., 2004. Professionalizing the Human Resource Function: The Case of Aramark. Cornell Hotel and Restaurant Administration Quarterly, 45(4), pp. 388-397.…

    • 8484 Words
    • 34 Pages
    Good Essays
  • Powerful Essays

    Marriott Assignment 1

    • 1389 Words
    • 5 Pages

    The following paper will take a look at the efficiency of the day to day management of the Marriott Chain of hotels. Marriott is a very popular hotel and it is my goal to determine if their HR strategy is in alignment with their business strategy. Marriott has many hotels and destinations resorts for their clientele. This hotel has set itself apart from other hotels by using differentiation. Marriott has created a unique value for their customers and their customers are willing to pay for that added value. The Marriott hotel chain also has many opportunities for employment within their organization. Marriott’s web site has all job descriptions and job requirements available for potential employees. Marriott’s main business plan is to earn revenue and then customer satisfaction is next in line. Customer satisfaction means that customers are likely to return and or recommend Marriott to their friends. Aligned with customer satisfaction is employ retention. Marriott has found that if they retain trained employees then they will provide the customer with good if not great customer service.…

    • 1389 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Hr Conflict Resolution

    • 5962 Words
    • 24 Pages

    Barry, S. D. (2010). Hospitality HRM: past, present, and the future. International Journal of Contemporary Hospitality Management , 501-504.…

    • 5962 Words
    • 24 Pages
    Good Essays
  • Good Essays

    Marriott Hotels

    • 913 Words
    • 3 Pages

    The case examines Marriott International's (Marriott) various innovative HR practices, which earned it the reputation of being 'the best place to work' in the hospitality industry. It describes Marriott's 'Spirit to Serve' culture and the company's HR philosophy which guided its various HR initiatives. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees. It also details the employee retention strategies and grievance redressal system at Marriott. Finally, the case reviews the benefits reaped by the company because of its employee friendly HR practices.…

    • 913 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Room Division

    • 4204 Words
    • 14 Pages

    9. O 'Fallon, M. J. and Rutherford, D. G. (2010). Hotel Management and Operations. 5th ed. Canada: John Wiley & Sons. 71-74.…

    • 4204 Words
    • 14 Pages
    Best Essays
  • Good Essays

    Hilton Hotels

    • 5509 Words
    • 23 Pages

    INSTITUTE OF PROFESSIONAL DEVELOPMENT EXECUTIVE MBA PROGRAM : MASTER IN MANUFACTURING MANAGEMENT MODULE : MARKETING MANAGEMENT TOPIC : VALUE PROPOSITION OF A PRODUCT / SERVICE LECTURER : Ms PUVANESWARY K. CHRISTINE NAME OF STUDENT : MASURI MAT ROZEKHI MATRIC NO : EMBA-MMFG-12151 I/C NO : 610620-01-6280 DATE ; 11TH AUGUST 2012 Contents Introduction 4 Purpose of report 4 Definition of marketing 4 Definition of value 5 What makes people buy a particular product? 6 More for more 6 More for the same 7 The same for less 7 Less for much less 7 More for less 7 Marketing StrategyProcess 8 Situational Analysis 8 S.W.O.T analysis 9 Segmentation and targeting 9 Differentiation and Positioning 9 The 4 Ps.…

    • 5509 Words
    • 23 Pages
    Good Essays

Related Topics