Hr Conflict Resolution

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Managing Conflict in the Work Environment
Randi Diamond
July 20, 2011

Table of Contents
Abstract……………………………………………………………………. Introduction………………………………………………………………..1 Managing conflict in the work environment……………………………….2 Examine Different Variations of Conflict in the Workplace Research Personality Clashes……………………………………………………………………………..2 Investigate differences in working styles………………………………………..4 Touch on Conflicts with Background and/or Gender………………………..5 Analyze the Correlation between Conflict and Job Interdependence………..7 Explore Different Avenues of Workplace Conflict Resolution Analyze Different Conflict Resolution Exercises……………………………………………………..8 Explore active listening as a means to addressing conflict…………..9 Understand the Role of Human Resources in Workplace Conflict Resolution……..12 Recognizing the Benefits of Workplace Conflict Resolution…………………………..13 Transcendental leadership: the progressive hospitality leaders silver bullet...............................................................................………………………………. 15 Employee satisfaction with schedule flexibility: Psychological antecedents and consequences within the workplace…………………………………………….. 16 The Effects of Employee Empowerment on employee job satisfaction: a study on hotels in turkey……………………17 Recommendations or Implications for Managers………………………………..18

Abstract

In today’s diverse and competitive workplace, it has become increasingly vital for managers to familiarize themselves with both the employees work style and the employees as human beings. Company leaders need to take in to account the motivating factors that facilitate the intrinsic rewards that enhance job satisfaction and create a healthy work environment. This paper focuses primarily on the traits of employees that may contribute to potential conflict in addition to how managers are using innovative ways to communicate with employees and mediate situations. The hospitality industry is unique and presents its’ own diverse set of issues which this work will also address. This paper will suggest recommendations and implications for managers so that they may be able to realize the long-term benefits of a more positively cultured work environment.

Introduction
When an employee becomes disenchanted with their job, whether due to job stressors or interpersonal conflicts, it is easy to feel disengaged and even at times act carelessly. When these issues arise, one may lose sight of the purpose and goals of the position. When the intrinsic rewards diminish, an employee may lose motivation and interest causing issues with co-workers and employers. This is a prime opportunity for conflict to occur. It can be something as simple as differences of opinion or a sense of favoritism between colleagues or something as complicated as personality conflicts. Occasionally, the problems may develop in to major problems that ruin morale and detract from the organization’s mission and vision. When large conflicts occur, a resolution must be found to enable productivity. Conflict within the workplace is a serious problem for the work environment and everyone involved. Conflicts not only disrupt employees, but also management, causing a breakdown in operations. The hospitality industry works everyday of the year, under pressure and with constant customer demands. In most every industry, the goal is to increase sales, profits and customer loyalty but with employee conflict the potential for growth is inhibited. There are many factors that can affect employee’s behaviors leading to conflict. This paper will address different theories, ideas and solutions that promote a more positive, efficient and productive workplace while taking a close look at issues unique to the hospitality industry.

Managing Conflict in the Work Environment
It has been said that diversity is one of an organization’s most important untapped resource. The workplace has become increasingly different in terms...
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