Room Division

Topics: Hotel, Hospitality, Hospitality industry Pages: 15 (4204 words) Published: June 17, 2014


Table of contents
LO 1:
1.1 Given the scope and scale of the Rooms Division operations of the new property, identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff. 1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels, holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations in the UK. …………………………………………………………………………….. 5-8 LO 2:

2.1 Assess the role and importance of the front of house area in the effective management of a hospitality business and discuss the key aspects of planning and management of the front of house area for your new hospitality operations. 2.2 Critically discuss the key operational issues that would affect the effective management and business performance of the front office area for your new hospitality operations. ………………………………………………………………………. 8--10 LO 3:

3.1 Analyse and discuss the role and importance of design and development of property interiors, including functionality to the effective management of the hospitality operations. 3.2 Critically examine the key aspects of planning and management of the accommodation service function and analyse the operational issues affecting the effective management of the accommodation service function for your new property……. 10-12 LO 4:

4.1 Explain how you would perform revenue/yield management activities in order to maximise occupancy and rooms revenue and discuss what sales techniques that rooms division staff can use to promote and maximise revenue in your hotel. Provide example using the case scenario in InnRoad software package

4.3 Discuss the importance and use of forecasting and statistical data within the rooms division in your property and calculate rooms division performance indicators to measure the success of accommodation sales using the InnRoad software package as an example………………………………………………………………………… 12-15 References …………………………………………………………………….. 15-17

1.1. Discuss accommodation and front office services for different organisation The hospitality organisations are different and the type of service provide are also different. For example, according to Lewry (2012) the accommodation services for hotels and restaurants can be split, so we can find housekeeping, booking, communication and administrative services. The front office services for hotels and restaurants are providing different services like bell service, room allocations, concierge, information and mails, night auditors and cashiers. Lewry (2012) states that “accommodation services generally provide the clients or guest with comfortable, welcoming, attractive and clean services”. We also can include on hospitality services the learning institutions, this is because they are offering accommodations and reception services, as well. I can say that this higher education institutions, as universities and colleges offer accommodation for students in form of hostels. This type of services for the higher education organizations is mostly basic because offer only accommodation, booking, administration and communication, while an hotel front office department offers a range of services to a high standard, as cashiering, enquiries, room allocation services, etc.

1.2.Analyse the roles and responsibilities of a range of accommodation and reception services staff According to Lewry (2012) the front office and housekeeping departments are totally different and have several functions. For example, Aloft London Excel is a hotel located in East London, just next to London City Airport. The hotel is having as well a restaurant called FEDE. The front office department has to complete different duties. Aloft London...
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