Preview

Hilton Hotels

Good Essays
Open Document
Open Document
5509 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Hilton Hotels
INSTITUTE OF PROFESSIONAL DEVELOPMENT
EXECUTIVE MBA

PROGRAM : MASTER IN MANUFACTURING MANAGEMENT
MODULE : MARKETING MANAGEMENT
TOPIC : VALUE PROPOSITION OF A PRODUCT / SERVICE

LECTURER : Ms PUVANESWARY K. CHRISTINE

NAME OF STUDENT : MASURI MAT ROZEKHI
MATRIC NO : EMBA-MMFG-12151
I/C NO : 610620-01-6280
DATE ; 11TH AUGUST 2012

Contents Introduction 4 Purpose of report 4 Definition of marketing 4 Definition of value 5 What makes people buy a particular product? 6 More for more 6 More for the same 7 The same for less 7 Less for much less 7 More for less 7 Marketing StrategyProcess 8 Situational Analysis 8 S.W.O.T analysis 9 Segmentation and targeting 9 Differentiation and Positioning 9 The 4 Ps. 10 Product 10 Price 10 Place 10 Promotion 10 Hilton Worldwide 10 Vision 10 Mission 10 Corporate Culture 11 Hilton Worldwide S.W.O.T Analysis 11 Market segmentation and positioning of Hilton Worlwide. 12 Brands in the Hilton Worldwide group. 12 12 The luxury Brands Waldorf Astoria and Conrad 12 Extraordinary places. A singular experience. 12 The luxury of being yourself®. 13 The business class hotel Hilton Hotels and Resorts and DoubleTree 14 The global leader of hospitality. 14 Where the little things mean everything. 14 All suites hotel 15 More reasons to stay. 15 We speak success. 16 We love having you here®. 16 Be at home. 17 Extended Stay suites 17 Be at home. 17 Vacations 18 This is the life. 18 Growth of the Hilton Worldwide and market share. 18 Value Proposition of Hilton Worldwide 18 More for more. 19 The same for less 19 More for less 19 The Marketing Mix – how Hilton Delivers value to their customers. 20 Product 20 Brands under the Hilton Flag 20 Value delivered and image 20 Price 21 Rates offered 21 Values delivered based on these rates 22 Place 22 The strategic locations where Hilton Hotels can be found. 22



Bibliography: Cateora/Gilly/Graham. (2009). International Marketing. New York: McGraw Hill. Johnston, M. (2010). Marketing Management. New York: McGraw Hill. Kotler, G. A. (2003). Marketing.An Introduction. New Jersey: Prentice Hall. Perreault, C. a. (2008). Essentials of Marketing. New York: McGraw -Hill. www.hilton.com www.blog.eloqua.com www.flyertalk.com www.brandingstrategyinsider.com www.wikiinvest.com

You May Also Find These Documents Helpful

  • Powerful Essays

    Roth, H. (2014). Travel and hospitality trends for 2015. Forbes. Retrieved February 20, 2015, from http://www.forbes.com/sites/ey/2014/12/31/travel-and-hospitality-trends-for-2015/…

    • 1760 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    | Hilton Hotels are the leading name in service industry and most recognized. They are either owned , managed, or franchised to independent operators by Hilton Worldwide. Their main purpose is to give their customers individualised service and best hotel quality.…

    • 1168 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Final Paper

    • 760 Words
    • 3 Pages

    Bibliography: 1. 5 Key Brand Strategy Tips for Success. (n.d.). Brand Strategy Tips for Success. Retrieved December 4, 2013, from http://www.americas.gecapital.com/insight-and-ideas/capital-perspectives/5-key-brand-strategy-tips-for-success…

    • 760 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Marriott International

    • 2297 Words
    • 10 Pages

    The Marriot International Hotels have had a long standing history of being recognized as one of the most prestigious hotels. The Marriot Hotel has specific expectations and responsibilities that are expected from their employees on a regular basis. Their reputation derives from the conduct of the Marriott associates who create this professional business environment on a day to day basis. The hotel industry can be a very unpredictable environment. Employees at the Marriott are confronted with situations on a daily that test their values, beliefs and judgments. The reputation of the Marriot is built upon the actions of their employees at these times. It is vital for each member of the Marriott staff to understand the legal and ethical responsibility they have, in order to retain such a highly regarded reputation. To ensure the associates of the Marriott Corporation understand what is expected of them, the Marriot corporations has developed a tool to aid in this requirements called the Business Conduct Guide. As Marriot associates, officers, directors, or the persons acting on behalf of the Marriott, they are expected to be familiar with and work within the code of business conduct detailed in the Business Conduct Guide pre-establish by the Marriott. Managerial associates, officers, and directors are expected to set the proper tone and lead by example. The Marriott understands that in order for the regular staff to execute these guidelines to the best of their abilities, encouragement, supervision, and direction largely depended upon he attitudes of it leadership staff. Within this Business Conduct Guide, it lists an array of detail rules, regulations, and bylaws that the hotel personnel are expected to fallow. Employees are expected to follow these rules and regulations at all time.…

    • 2297 Words
    • 10 Pages
    Best Essays
  • Best Essays

    Regency Grand Hotel

    • 3521 Words
    • 15 Pages

    This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources and other publications.…

    • 3521 Words
    • 15 Pages
    Best Essays
  • Powerful Essays

    Hilton Hotels & Resorts (formerly known as Hilton Hotels) is an international hotel chain which includes many luxury hotels and resorts as well as select service hotels. It was founded by Conrad Hilton and is now owned by Hilton Worldwide. Hilton hotels are owned by, managed by, or franchised to independent operators by Hilton Worldwide. Hilton Hotels became the first coast-to-coast hotel chain of the United States in 1943. As of 2010[update], there are now over 530 Hilton branded hotels across the world in 78 countries across six continents. Hilton hotel is a private sector and things they do today, Hilton welcomes guests in more countries than any other full-service hotel brand, with more than 540 hotels and resorts in 78 countries across six continents. Making a hotel reservation is easy — simply searches by country, city or region. Their offers are as the global leader in hospitality, we’ve got a lot to share with our guests. We invite you to get to know more about our innovative products, services and current events. Emerge brighter at eforea: spa at Hilton, View Our Hotel Types, Get the latest news about Hilton. Their new hotels we are continuing to expand our offerings across the globe. We’re pleased to share both our newest properties as well as those opening soon. Things that the Hilton hotel provides to the customers are accommodations, a restaurant where they sell foods and drinks and venues for weddings or parties. Their aims are to attract people to their 5 start hotel, and expand on their business in different countries and cities.…

    • 6438 Words
    • 19 Pages
    Powerful Essays
  • Satisfactory Essays

    Kimpton Hotels

    • 312 Words
    • 2 Pages

    The second challenge would be the employee’s acceptance to the program. This can be overcome simply by getting all employee’s involved in the initiative and keeping the line of communication open so that every stays informed and feels part of the decision process.…

    • 312 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    The purpose of this report is to analyze the four components of the marketing mix of the Comfort Suites brand. The report will go into detail about the marketing mix of the brand and how it stands in today’s market.…

    • 927 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Carnival Cruises

    • 2786 Words
    • 12 Pages

    One of the problem plaguing the cruise industry is lack of brand recognition. There are at least 17 different brands in the industry with very little differentiation between them. While there are different categories including contemporary, destination, premium, and luxury, there is not much to separate one brand from another in these categories. Many people will decide that they want to go on a cruise and choose one of these categories without considering what the differences are between the brands.…

    • 2786 Words
    • 12 Pages
    Good Essays
  • Powerful Essays

    Rosewood Hotels

    • 1864 Words
    • 8 Pages

    In the analysis, Rosewood’s ADR and RevPAR were superior to the corporate-branded groups namely Four Seasons Hotels and Ritz-Carlton (Marriott International). Rosewood also fared better than Orient-Express Hotels, another individual-branded hotel group. The results make the argument for corporate branding difficult to justify as the current individual-branded strategy places Rosewood ahead of their current competition. The Customer Lifetime Value (CLV) was calculated to assess if the targeted incremental spending by multi-property guests was sufficient to justify corporate branding strategy - with its increased marketing, operational cost and efforts. Analysis showed that the corporate branding strategy yielded higher customer lifetime value of $1,047.32 compared to $862.50 for individually-branded strategy.…

    • 1864 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Strategic issues and problems: The following report will describe and analyze the case of a private hotel management company called “Rosewood Hotels and Resorts”. Rosewood hotels have 12 distinctive hotels worldwide with a strong brand image that makes each property unique. The dilemma found in this case is whether to keep the current individual branding strategy or create a corporate branding strategy, without undercutting the distinctiveness of each hotel. To do so the following points will be covered:    Recommendation on individual versus corporate branding strategies. Qualitative analysis considering pros and cons of each branding strategy Quantitative analysis estimating the impact of Rosewood’s corporate branding strategy on customer lifetime value (CLTV)…

    • 702 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Rosewood Case Solution

    • 1612 Words
    • 7 Pages

    Luxury hotel segment is getting more competitive. Rosewood Hotels & Resorts have been competing in this segment more than 25 years with its distinctive individual hotel brands. On the contrary, guests want to see one unique brand, same quality and service at every hotel that they stay under one corporate brand name.…

    • 1612 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    Marriott

    • 1145 Words
    • 5 Pages

    On October 5, 1992, Marriott Corporation announced a plan to restructure the company by splitting itself into two parts. The announcement caused immediate and opposite price movements for its stock and its bonds. Stockholders were happy and bondholders were in a furor, particularly those that bought a new issue of bonds in April. The Restructuring Plan The two separate companies were to be Marriott International and Host Marriott. The former company would manage/franchise over 700 hotels and motels. In addition it would manage food and facilities for several thousand businesses, schools, and health-care providers. Finally, it would manage 14 retirement homes under contract. For these businesses, 1991 sales amounted to $7.4 billion. J. Willard Marriott, Jr., Chairman of Marriott Corporation, was to become Chairman of Marriott International. Host Marriott was to own most of the hard assets. More specifically, it would own 139 hotels or motels, 14 retirement communities, and nearly 100 restaurants/shops at airports and along toll roads. For these businesses, 1991 sales were $1.7 billion. Operating cash flows for these businesses approximated 40 percent of total Marriott Corporation operating cash flows, pre-restructuring. Richard Marriott, Vice Chairman of Marriott Corporation, was to become Chairman of this company. The key element in the restructuring plan was that Host Marriott was to keep the debt associated with these assets, approximately $2.9 billion. In contrast, Marriott…

    • 1145 Words
    • 5 Pages
    Powerful Essays
  • Satisfactory Essays

    Choice Hotel’s dominant product technology is their central reservation system (CRS) used in the industry in which it’s based. Choice has been innovative in this aspect of technology since it was the first in the industry to create its own reservation system called ChoiceADVANTAGE. This enabled the company to be first in customization and customer-need oriented, where as other did not. Customization in this crucial technology is important because it could be modified to the exact needs of Choice Hotels and can be efficient and user-friendly as possible. It is highly important to maintain this technology up to date to increase customer consumption.…

    • 432 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Hilton Hotels

    • 916 Words
    • 4 Pages

    Hilton hotels are owned by, managed by, or franchised to independent operators by Hilton Worldwide. Hilton…

    • 916 Words
    • 4 Pages
    Powerful Essays