Regency Grand Hotel

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REGENCY GRAND HOTEL
CASE STUDY

Assignment 1
MGMT20124—People, Work & Organisations
Term 2, 2011

Prepared and Submitted by
Gratiela, PALADE
s0187412

Tutor: Melissa Stevenson
Due Date: 30 August 2011

Executive summary
This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources and other publications.

Researched points to introduction of employee empowerment as a valuable strategy if a business is to succeed and survive in this age of globalisation, recommending proper introduction of the strategy, and taking into consideration issues such as cultural differences, job design and emotional intelligence. Culture is very important and different from one country to another, so understanding it will give an organisation the ability to use it to its advantage. A good job description and understanding of the decision making process will make employees more effective and efficient, while understanding an individual’s own emotions and the knowing how to manage it would give the individual a competitive advantage.

Material examined suggests few alternatives. One is to introduce the new strategy and gain a competitive advantage, keeping in mind the factors which could influence the process and manage them before they become a problem. Second alternative may be to go back to the old strategy and hope everything will work out or continue with the current process and hope for the best.

The recommendations made to Regency Grand Hotel were to keep introducing the new employee empowerment strategy as it will give results and help it in this new age of globalisation, but look at how cultural differences, job design and emotional intelligence have negatively impacted the strategy and try to correct the errors. Study Thai culture and use it to benefit the organisation. Look more closely at job descriptions and decision making process to make it easier to follow and understand. Finally study emotional intelligence to understand employee’s emotions and how to manage them.

Table of contents
1.0 INTRODUCTION........................................................................................................................... 5 1.1 Background ........................................................................................................................... 5 1.2 Aim ........................................................................................................................................ 5 1.3 Scope ................................................................................................................................... 5 2.0 LITERATURE REVIEW .................................................................................................................. 5

2.1 Henry Ongori 2009 ................................................................................................... 5
2.2 Raub S and Robert C 2007...........…………………………………………………………………………………….. 5
2.3 HsiungHH and Tsai WC 2009 ................................................................................................ 5 3.0 DISCUSSION ............................................................................................................................... 6 3.1 Employee Empowerment ..................................................................................................... 6 3.2 Cultural Differences.............................................................................................................. 7 3.3 Job Design...
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