Skills Needed to Be an Effective Manager

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CHAPTER I

The Problem and Its Background

Introduction
This chapter discussed the awareness of the students of Arellano University Jose Abad Santos Campus in regards to the skills needed to become an effective manager, it emphasizes the technical, human and conceptual skills that has more important to the managers to manage a certain department. Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge, skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These requirements are in the form of various technical and behavioural skills, and hotels around the world are struggling to attract and retain qualified workers as skilful workers are essential to provide good quality services to customers, hotels with higher ranking should provide better services than lower ranking hotels, the classification system is related to the price and also the quality but no matter what star-ranking a hotel is, the customers still expect the very basic quality services from it. Background of the Study

Researchers came up to this topic because now a day’s people thinks that Hospitality Management students would not get a desired work suited on their

degree but in the reality Hospitality Management students could be successful depending on the knowledge, skills, and abilities that they gained in the seminars, trainings, and other activities provided by the university. These activities would give more ideas to students regarding on the Hospitality Industry. Therefore the researchers conducted this study to level up the mindset of the students on their course. Upon joining the managerial ranks of an organization, aspiring manager must possess certain skills that will enable them to perform their tasks successfully. In many ways, the skills that managers possess in the organization are the most valued resources of the organization. Poor managerial skills can defeat the most successful activities and in many cases can lead to the demise of the organization. Robert L. Katz suggests that three important managerial skills that must be cultivated and enhanced by the organization are technical, human, and conceptual. The degree of development a manager has in each of these three skills will have a strong impact not only upon the success of the organization but also upon the career success of the manager. Therefore, for those students who aspire to be managers need to know or at least be aware in the required skills for them to be effective in their desired position in the industry.

Setting of the Study

Figure 1.1
The study will take place at Arellano University Jose Abad Santos Campus wherein respondents are the students of the said University. It is located along Taft Avenue and is accessible through LRT1 Gil Puyat Station. Theoretical Framework

According to Mark Dombeck, Ph.D. and Jolyn Wells-Moran, Ph.D Knowledge, and skills are different but related sorts of things. Knowledge has to do with what you know; what you are aware of and what you understand about how things work and how things fit together. You may have come by knowledge first hand through life experience, or you could have taken it from books, websites and other means of recording. Skill or ability, on the other hand describes your ability to influence things; to take what you know and apply it so as to cause a real effect to occur. A certain amount of knowledge is a

prerequisite of skill; you can't be skilful without first being knowledgeable However, you can easily be knowledgeable without being very skilful. Knowing something intellectually is a very different thing than knowing how to make practical use of knowledge. Conceptual Framework

Students will gained the information and...
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