10/23/2011 Grievance Handling & Grievance Procedure 11 Presented by Wing Commander Manoaj Keppetipola MBA (PIM -Sri J)‚ BA Defence (Hons)‚ Dip in HRM(IPM)‚ MIPM‚ AIM(SL)‚ AITD(SL) What is a grievance? • “Any factor involving wages‚ hours‚ conditions of employment that is used as a complaint. Similarly it could be expressed or not expressed.” Gary Dessler • “Any complaint or dissatisfaction on the part of a worker or a group of workers relating to his / their employment in the undertaking
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GRIEVENCE MANAGEMENT The grievance redressal procedure is a device by which grievances are settled‚ generally to the satisfaction of the trade union or employees and the management. The effective grievance handling procedure is essential as most grievances seriously disturb the employees’ morale‚ productivity and their willingness to cooperate with the organization. Thus it is an important part of labour relations. The grievance machinery enables a management to detect any defects or flaws
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THE GRIEVANCE HANDLING PROCEDURE Principles suggested by Indian Institute of Personal Management for addressing the grievance are as follows: • A grievance should be dealt within the limits of the first line manager. • The appellate authority should be made clear to the employee so that if he cannot get satisfaction from his immediate manager‚ he should know the next step. • The grievance should be dealt with speedily • In establishing a grievance procedure‚ if the grievance
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Unit 4222-245 Understand the context of supporting individuals with learning disabilities (LD 201) Level: 2 Credit value: 4 UAN: K/601/5315 Unit aim The unit explores the meaning of learning disability and considers issues closely linked with learning disability support. These include an awareness of how the attitudes and beliefs of others affect individuals who have learning disabilities. The unit introduces themes of inclusion‚ human rights‚ advocacy‚ empowerment and active participation
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UNION-MANAGEMENT RELATIONSHIP-BUILDING The test of a “Good” Relationship is whether we believe it provides us: a) what we want-- solid substantive outcomes‚ b) peace of mind‚ and c) an ability to deal with differences. If these basic needs are being met for one or both parties‚ any effort to improve the relationship will likely be unnecessary or unproductive. The key to a relationship-building effort is a sincere acknowledgement by both parties that their relationship is difficult or unproductive
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GRIEVANCE PROCEDURE A grievance is a sign of employee’s discontent with job and its’ nature. An employee will have certain aspirations and expectations which he thinks must be fulfilled by the organization where he is working. When the organisation fails to satisfy the employee’s needs‚ he develops a feeling of discontent or dissatisfaction. Thus‚ grievance is caused due to difference between employee expectation and management practices. Beach defines grievances as “any dissatisfaction or feeling
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Unions and Management Working Together Stephanie A. Pilgere BUS 372 Employee and Labor Relations Tika Dave March 17‚ 2014 Unions and Management Working Together Introduction Unions and organizations have had a disagreeable relationship from the very beginning; which dates back to the mid 1800s when unionization started. The reason being‚ they both had very different beliefs and perspectives on laborers‚ working conditions and benefits. In this paper‚ we will briefly discuss the start of unionization
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INTRODUCTION 1. The aim of the study is to find whether the grievance handling mechanism ensures that employee’s problems are recognized and appropriately reviewed in a prompt and timely manner. 2. The grievance mechanism acts as a foundation for a harmonious and healthy relationship between employee and employer. 3. The grievance mechanism ensures a fair and just treatment of employee’s concerns and prompt resolution of grievances without discrimination‚ coercion‚ restraint or reprisal against
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Grievance in Industry There are many factors in industry‚ which make a worker unhappy and dejected. May be his fellow workers are non-co-operative or his foreman’s sarcastic or harsh remarks on his own personal problems outside the factory or domestic matters. Poverty‚ undernourishment‚ debts‚ unemployed dependent‚ etc. may be working adversely in his mind. He look around and finds everybody being unkind to him. He is aggrieved and wants to ventilate his feelings and reactions. A well-defined grievance
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benefits of self evaluation/self assessment as it related to leaders today. Self-evaluation or “self-leadership” (Runn‚ 2011) forms a critical part of a leaders repertoire and some key blocks of the foundation for this persons leadership. If someone can ultimately say that they fully understand themselves‚ they will find it much easier to understand others around them. Self-evaluation is an ongoing activity that leaders must use to identify their strength and weakness to work towards of improvement
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