At National Extension College‚ my role consists of being the first point of contact with customers who wish to enquire about our courses and/or enrol in our courses. I am expected to answer any queries and guide prospective students through the process of enrolment. Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the
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Session 1: Rights and responsibilities at work Unit 1 notes: Keywords: Key responsibilities Legal rights Health and safety Problems Communication Teamwork Five key areas: Employment contracts Legislation Sources of information The role of representative bodies supporting employees Equality and diversity. Additional information found in contracts or elsewhere may include: A termination date for temporary jobs Relevant trade union agreements Grievance and appeal procedures
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BA218 – Research Information 1.1 Give reasons for agreeing objectives and deadlines for researching information Agreeing objectives is essential for a team or individual to know what they are focusing on to avoid wasting resources and time. Deadlines strongly affect what you research‚ for example‚ if a deadline of one week is agreed for writing a newspaper‚ you wouldn’t want to include today’s news as it would be very outdated by the time of publication. 1.2 Give reasons for identifying and
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the mission. A Soldier’s duty includes obeying orders. Duty and Responsibility is part of the Army values for a reason. I’m accordance with Army regulation Field Manual 7-22.7 covers the duties‚responsibilities and authorities of a Non Commissioned Officer. Duty is fulfilling your obligations. Doing your duty means more than carrying out your assigned tasks. Duty means being able to accomplish tasks as part of a team. The work of the U.S Army is a complex combination of missions‚ tasks‚ and responsibilities
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each other and our leaders for guidance and support. Module eight focuses on a leader’s ability to properly apply and practice effective negotiation tactics and skills. Knowing how to apply these different strategies is vital‚ as Non-Commissioned Officers (NCOs) we are faced with ensuring we make the right choices when it comes to difficult decisions we are constantly faced with. Negotiation is a process involving two or more people or groups who have a degree of difference in positions‚ interests
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Job Analysis Paper Job Analysis of Probation Officers PSY/435 By XXXXXXXXXXXXX Introduction This paper will give some insight on the functional job analysis for the job of an investigative analyst. It will discuss the ways in which a functional job analysis can be used in an organization. This paper will also evaluate the various performance assessment methods and how they can be useful to the position of an investigative analyst. This paper will conclude with the explanation
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the critics‚ I am here today to explain to you‚ representatives of the media‚ that Protective Service Officers are the answer in conjunction with improve infrastructure. Therefore I am suggesting that we need a balance. It is essential that we continue to develop the PSO program to combat against the current danger of crime. Let me give you a quick background about Protective Service Officers. PSO were introduced in February 2012‚ to help improve safety in high risk train stations from 6pm to the
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BA202 OUTCOME 1: Understand how to improve own performance 1. 1.1 Explain the purpose and benefits of continuously improving performance at work The purpose: * To exceed your limitations. * Achieve personal goals. * Impress corporate officials. * Increase income if on a piece-rate. * Self-motivation. * Satisfaction. The reason: * To attain standard performance * To exceed one’s actual performance * Benefits * your efficiency and effectiveness increases
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In my time as Executive Officer‚ I have worked with five separate Division Commanders‚ each with their own leadership styles‚ strengths‚ and weaknesses. In observing them operate the Division‚ I have been able to develop a powerful skill set by seeing what works and what does not
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I want to have the distinguished honor of enrolling in the Reserve Officer Training Corps because I wish to do something bigger than myself so that one day when time has pushed forward I can look back and say my single greatest decision in life was to be courageous and join the military through ROTC. Acceptance into the program would not only open a door to a life unlike any other‚ but it would give that unit another talented‚ hungry‚ and driven mind in it’s ranks. There is no other candidate that
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