"Business and administration how to follow organisational procedures when making and receiving telephone calls" Essays and Research Papers

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    Telephone Consumer Protection Act Has your family time or evening dinner ever been interrupted by a call from a telemarketer? If so‚ you’re not alone. The Telephone Consumer Protection Act was first passed by congress in 1991 in response to consumer concerns about the growing number of unsolicited telephone marketing calls to their homes and the increasing use of automated and prerecorded messages. (Unwanted) Signed into law by President Bush as Public Law 102-243‚ the Telephone Consumer Protection

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    Public Administration

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    for particular procedures is called policy making. A document needs to be approved by executives before it can be called a policy. A policy is goals or rules that should be followed by an organization to deal with problems. When making or constructing policies there are certain steps that need to be taken into consideration before implementing it. Such as: 1. Agenda Building 2. Formulation 3. Adoption 4. Implementation 5. Evaluation 6. Termination The study of policy making is important because

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    1. explain the procedures to follow for safety checking the following in a play environment: • facilities • equipment • toilets • washing areas • movement and activity of children and young people In our setting to ensure the safety of the young people and staff we do daily checks that are carried out by members of staff. We list all the checks and sign when checked which the manager then signs off. Facilities – we check the facilities every day for any hazards or dangers such as wet floors/hall

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    Salem Telephone Company

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    B) Fixed expenses with respect to revenue hours: Rent Custodial services Computer leases Maintenance Depreciation of computer equipment‚ office equipment and fixtures Operations salaried staff Systems development and maintenance Administration and sales Sales promotion Corporate services 2.  For each expense that is variable with respect to revenue hours‚ calculate the cost per revenue hour. Power Hourly Personnel Salaries Overall Cost January 1546/329=4.7

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    Organisational Behaviour

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    from a number of behavioral disciplines (Wagner JA‚ Hollenbeck JR. 1995). Organizational behavior is the study of the many factors that have an impact on how individuals and groups respond to and act in organizations and how organizations manage their environments. In his essay‚ it will present that what these contributing disciplines are and how do they contribute to OB. These disciplines that contribute OB are psychology‚ sociology‚ social psychology‚ anthropology and political scientists. The

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    Organisational dialouge

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    determine the way things should be done in the organization (Sergiovanni 1984). Company has its own culture usually indicates higher performance. The role of dialogue is not only to spread the common values and meanings that company wants its employees to follow but also allow everyone to express their own interest. According to Gerard and Ellinor (2001)‚ the main purpose of dialogue is to produce collective understanding. Firstly‚ they compared the

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    Organisational Climate

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    Organisational climate and job satisfaction are separate‚ but related constructs and both affect the understanding of the working environment and employee level of job satisfaction. Purpose of this essay is to explain the relationship between organisational climate and job satisfaction to determine the perception of the employees working environment influence whether their level of satisfaction. Organisational climate is a relatively enduring quality of the internal environment of an organization

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    Organisational Climate

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    the climate that exists their response will be positive or negative. Research has shown that up to 30% of performance can be affected by internal climate - therefore when an organisation becomes aware of ‘the climate within’ it has the opportunity to impact the bottom line in a powerful way. After many years working with business leaders and their staff in various organisations around the world Accord Consulting have developed a reliable and effective way to assess internal climate. By accurately

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    Organisational Structure

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    the framework‚ within which an organization arranges its lines of authority and communications‚ and allocates rights and duties. It determines the manner and extent to which roles‚ power‚ and responsibilities are delegated‚ controlled‚ and coordinated‚ and how information flows between levels of management. An organizational structure depends entirely on the organization’s objectives and the strategy chosen to achieve them. An organizational structure is essential as it gives focus and direction to an organization

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    Organisational structures

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    Two main types of organisational structure 1. Hierachial structure 2. Flat structure The main hieranchial structure has many layers of management and at times this can cause information to be lost or changed while passing to one person to another. This type of structure is like a wise based triangle and every person in it has a line manager who is responsible for the work done by him‚ this makes communication slow and getting things done takes a great deal of effort‚ modern companies

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