Service Marketing ------------------------------------------------- ------------------------------------------------- COURSE WORK TITLE (Assignment No. and/or essay/dissertation title) A CASE STUDY ON CUSTOMER ACQUISITON AND RETENTION ON THE AIRLINE SERVICE INDUSTRY DEADLINE DATE: 13 July 2012 I certify that this assignment is my own work. It does not reproduce anyone else’s work without proper acknowledgement. Signed By: Alexander Glenn Sugiarto Date: 10 July 2012 Tick the appropriate
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Strategy in the Market Place: Malaysia Airlines (MAS) has announced their new business plan for year 2012‚ aiming to restore their profitability on the premium sector‚ as to become the preferred premium carrier. (Business Plan‚ Our Way Forward‚ December 2011‚ page7) By achieving the vision as to become the preferred premium carrier‚ they will be launching a new regional premium airline. In the first half of 2012‚ they will launch new short-haul brand‚ flying an entirely new Boeing 737-800 fleet
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com/locate/jairtraman Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair‚ Aer Lingus‚ Air Asia and Malaysia Airlines John F. O’Connell George Williams Air Transport Group‚ College of Aeronautics‚ Cranfield University‚ Bedfordshire‚ MK43 OAL‚ UK Abstract Direct competition between full service airlines and no-frills carriers is intensifying across the world. US and European full service airlines have lost a significant proportion of their passengers
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KINGFISHER AIRLINES - BUSINESS STRATEGY AND MARKET ANALYSIS FOR INDIAN BUSINESS Aviation Sector in India – an Overview History of Civil Aviation in India. 1. The history of civil aviation in India began in December 1912. This was with the opening of the first domestic air route between Karachi and Delhi by the Indian state Air services in collaboration with the Imperial Airways‚ UK‚ though it was a mere extension of London-Karachi flight of the latter airline. Three years later‚ the first Indian
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Case: Porter Airlines Group: Issues: The issues facing Porter Airlines are whether or not the existing business model will remain valid during ongoing operations. The company needs to plan their expansion strategy and decide on how aggressively it can enter competitive markets. Analysis: Porter Airlines competitive position lies in its dominant position at YTZ as it is close to downtown Toronto‚ and is very attractive and attracts a higher yields ($/RPM – revenue per passenger mile).
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Summary 1.0 Executive Summary Puddle Jumpers Airlines‚ Inc. is a new consumer airline in its formative stages. It is being organized to take advantage of a specific gap in the short-haul domestic travel market. The gap exists in low cost service out of Anytown‚ U.S.A. The gap in the availability of low cost service in and out of the Anytown hub coupled with the demand for passenger travel on selected routes from Anytown indicates that a new entrant airline could be expected to capture a significant
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Saudi Arabian Airlines In this case study we are going to analyze performance of some Saudi company. The main task of this analysis is to identify the main challenges that a company is facing nowadays in the circumstances of the global financial crisis‚ economic fluctuations and changes in the global business environment. Moreover‚ it is important not only to identify these challenges‚ but also to explain how the company is overcoming them and what it should improve in this context. Every of these
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Airline News Express airline NEws Express We Report to you In This Issue: Airline Yield Management The practice of Yield management has been widely adopted by service organizations in the past three decades. Yield management originally started in the airline industry and this capacity management strategy is also most often applied by airlines. The practice of yield management‚ especially in the airline industry‚ has been discussed in many different studies. There is‚ however
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Classic Airline Marketing Solution Mkt/571 Marketing November 20‚ 2012 Introduction Classic Airlines is the fifth largest airline serves 240 cities with more than 2‚300 flights per day. The airline earned $10 million on $8.7 billion in sales last year (“University Of Phoenix Material”‚ 2008). . Although a profitable airline the increasing uncertainty of flying‚ Classic Airline’s stock
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Wendy Galindo Southwest Airlines I. Introduction: Southwest airlines performance in recent years has been outstanding compared to the rest of the airline industry. The company has maintained a stable increase of income‚ having year over year profitability since 1973‚ despite the fact that industry where it competes is characterized by being vulnerable to the recent downward economics and an intense rivalry between competitors. Southwest is one of the US largest airline carriers in terms of domestic
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