Unit 1 Introduction to Communication in Health and Social Care
1.1 - Identify the different reasons people communicate
To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 1.2 - Explain how effective communication affects all aspects of the learner’s work
Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. 1.3 - Explain why it is important to observe an individual’s reactions when communicating with them
It is important to observe individual’s reactions when communicating; as it informs me as to how they are feeling at the time. They may be upset, and need reassurance, they may be confused, and not understanding what is being said, they may be agitated, and need time to ‘cool down’. 3.1 - Identify barriers to effective communication
Physical barriers: Doors that are closed, walls that are erected, and distance between people all work against the goal of effective communication. Perceptual barriers: If you go into a situation thinking that the person you are talking to isn’t going to understand or be interested in what you have to say, you may end up subconsciously sabotaging your effort to make your point. Emotional barriers: People often pick up on insecurity. By believing in yourself and what you have to say, you will be able to communicate clearly without becoming overly involved in your...
Please join StudyMode to read the full document