Promote communication in health and social care setting

Topics: Nonverbal communication, Communication, Writing Pages: 6 (1827 words) Published: October 13, 2013
CU1530
Promote communication in health and social care setting

Identify the different reasons why people communicate
when working in a care setting communication is a key factor, you need to be able to communicate with a wide range of people such as service users, families and/or carers, other members or staff and management, you will also have to come into contact with other professional from time to time such as; doctors, nurses and social workers. Communication is the basis of all relationships, regardless of weather the relationships are personal or professional, and regardless of the nature of the communication. Reasons why people communicate

People communicate to build and maintain relationships - family, parenting, community Communication is necessary for emotional intimacy.
People communicate to conduct business/commerce.
People communicate to learn/educate.
People communicate for pleasure - story telling, film, music, art, theater, etc

Explain how communication affects relationship within the work setting Communication affects relationships in many different ways in the work setting. Relationships are important and relationships are built of trust and understanding between people makes it easier to get things done. The benefits of effective communication in the workplace are that it is:- A happier, less-frustrating workplace experience.

Frees up employees to focus on other more productive activities. An increase in satisfaction from workplace activities and workplace relationships. An increase in productivity can lead to an increase in pay, promotion, and prestige The key relationships are with the people that I support. The skills that I have learned as a care assistant will help me to build relationships and this will be important to ensure that the right outcomes are met, for example somebody may have identified that they would require support in their lives and they need to sure that the people they are working with are honest and trustworthy. Relationships with colleagues and other professionals are vital if people are to work together effectively. Showing respect for the work that other professionals undertake is an essential building block of a good professional relationship. It is important to take the time to find out what other people do and think about what you could learn from them, and remember that everybody makes a contribution.

Demonstrate how to establish the communication and language needs, wishes and preferences of individuals. All relationships start through communication, when providing support for people you must ensure that you are a good communicator. You will have to gain an understanding of messages that are being communicated from others and be able to communicate back when you’re not always able to use words. When you first meet somebody and talk to them you would usually be using two language systems to enable communication and thy will be verbal and non-verbal communication. Verbal communication: is when we communicate our message verbally to whoever is receiving the message. Nonverbal communication: is usually understood as the process of communication through sending and receiving wordless messages. Such messages can be communicated through gesture, body language or posture, facial expression and eye contact. Body language is very important when you communicate as it affects the way people interoperated what you are trying to say. Effective communication requires you to have the ability to understand you’re own and other peoples non verbal behavior. Your body often sends messages to other people unintentially.

Describe the factors to consider when promoting effective communication When people communicate they tend to take notice of somebody’s tone of voice and facial expressions first other than what is actually being said.

As a care assistant being able to understand the factors that...
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