CU1530 Promote Communication in Health, Social Care
People communicate for all types of different reasons, we communicate to express a need or desire, to share ideas and information, to reassure, to express feelings, socialise, to share an experience, all essential for building and maintaining relationships. 1.2
Communication in the workplace is an essential tool we use to meet the needs of individuals with ABI/LD, great communication skills are integral to the role of a support worker. Support workers need to form trust worthy relationships with family members and the staff team, this maintains the high standards of support/care we provide, delivering a continuity of care. This level of trust ensures any health and safety or safeguarding issues are flagged and reported. As a support worker I must ensure I communicate effectively with service users giving them informed choices whilst making sure they have been given enough time to consider the options and choices available to them. 2.1
In my role, communication is the key to establishing a relationship with my service users and understanding the needs and desires, I need to communicate clearly and slowly, using positive body language and gestures. 2.2
Listening is also an important factor being able to understand and be understood is vital when communicating in the workplace. This ensures that the common goals are met and confusion that could trigger challenging behaviour is eradicated. 2.3
There are many different ways to communicate directly, talking, sign language, pictures and body language service users with ABI’s need to have choices displayed in front of them so they can fully comprehend the decisions they are going to make.
When responding to any service user, as support workers we must show genuine interest in the subject matter that is being discussed, elaborating on the information being given to us by asking questions to stimulate the service user to build on and...
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