Assignment 301 Principles of communication in adult social care settings
Task A Question and Answers
Ai Identify four different reasons why people communicate.
Communication is the basis of all relationships, regardless of whether the relationships are personal or professional, and regardless of the nature of the communication. Four reasons why people are as follows: 1. People communicate to FORM a relationship. This is usually a two-way process. 2. To GROW in the relationship formed through communication. 3. People communicate to get to know each other, MAINTAIN the relationship and KEEP the relationship for longer time 4. Professional relationships are built on respect, trust and good communication. Communicating clearly and understandably with one another is a professional requirements and the code of practice – bind you to deliver a certain standard of service and behaviour.
Aii Explain how effective communication can affect relationships in an adult social care setting between: In relationships, the building of TRUST and understanding between people makes it easier to get things done through effective communication. a) Colleagues and other professionals:
Working as part of a team, is working alongside colleagues and share a workload. Effective communication with colleagues brings good relationship and then working becomes easier because there will be cooperation and trust would be developed. This would also create mutual respect and better ways of rendering the expected service to the service user and build respect in the whole system. This also would make both parties effective listeners to understand each other better. Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively. b) Individuals using the service and their carers:
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