Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards
1. Identify the different reasons why people communicate (1.1.1)
People communicate to build relationships, convey their needs to one another, share their ideas, express their feelings and socialise in pairs or larger groups.
2. Explain how communication affects relationships in an adult social care setting (1.1.2)
As an adult care worker, communication is vital to meet the needs and requirements of the service user. If good communication is not formed, then the health and safety of the service user is at risk. Communication …show more content…
There are beliefs and opinions that need to be respected and understood, whether they are from a religious or cultural viewpoint – these factors can greatly affect the effectiveness of the communication between them. Some individuals may be used to very strong non-verbal communication by way of e.g. hand gestures, as opposed to another who may be distracted and feel threatened by such means. Personality has a big influence on the method of someone’s communication, it is up to both individuals to adapt to each other in order to share information …show more content…
The information must be kept private with restrictions in place when required.
13. Describe ways to maintain confidentiality in day-to-day communication (4.4.2)
‘Confidentiality’ can be maintained by remaining aware and conscious of the information you share or discuss.
Examples of this are:
Information should only be discussed with the permission of the individual and not spoken about out of work, especially social media platforms e.g. Facebook.
Any documentation needs to be filed securely and inaccessible to others.
Your voice should be kept to a minimum when discussing (with permission) in a public environment (e.g. Hospital) the information of a service user to another person.
14. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns to agreed others (4.4.3)
In my role as a support worker I may encounter a situation where the matter of confidentiality has to be weighed up against the welfare of the individual in question. In these instances confidentiality has to be broken to meet my obligations and duty of care in reporting to the correct and relevant authorities e.g. safeguarding; this has the potential for tension but for the greater good, must be adhered