Developing Effective Communication in Health & Social Care Unit 1 Task 2
P3 – Explain factors that may influence communication and interpersonal interactions in Health & Social Care environments.
Factors that may influence communication and interpersonal interactions in a Health & Social Care environment are things such as;
Setting- this is the place that you are in. To be able to communicate with someone correctly, you will need to make sure that it has all of the right things. Noise level is important because if it is too noisy then you will not be able to hear the person speak and both of you will need to shout when your speaking instead of just talking normally. Lighting is also important in where you are, this is because if it too dark then the opposite person will not be able to see you and you will not be able to see them and good eye contact is needed (if possible) in order to communicate properly and if it is dark then this will be hard. Having enough space in a room is also important as you will not want it to be small as personal space is essential and being very close to someone you hardly know could be quite awkward and tense. You shouldn’t be too close to each other, however you shouldn’t be too far from each other either as it’ll be hard to hear and speak properly.
Time- time means that you should not be in the room with the service user for too long; also you should not be in there for a small period of time either. You should spend a decent amount in the room with the service user, making sure that you have covered everything and haven’t missed out anything and also making sure that the service user has told you everything you need to know; in order to help them to resolve their problem(s). Also if you keep mentioning about the time that you have left to speak to the service user then they might get annoyed and feel that you are more worried about the time than about their problems. Also rushing the service user would mean that they’ll have to speak quicker and they will not be able to explain themselves
Factors that may influence communication and interpersonal interactions in a Health & Social Care environment are things such as;
Setting- this is the place that you are in. To be able to communicate with someone correctly, you will need to make sure that it has all of the right things. Noise level is important because if it is too noisy then you will not be able to hear the person speak and both of you will need to shout when your speaking instead of just talking normally. Lighting is also important in where you are, this is because if it too dark then the opposite person will not be able to see you and you will not be able to see them and good eye contact is needed (if possible) in order to communicate properly and if it is dark then this will be hard. Having enough space in a room is also important as you will not want it to be small as personal space is essential and being very close to someone you hardly know could be quite awkward and tense. You shouldn’t be too close to each other, however you shouldn’t be too far from each other either as it’ll be hard to hear and speak properly.
Time- time means that you should not be in the room with the service user for too long; also you should not be in there for a small period of time either. You should spend a decent amount in the room with the service user, making sure that you have covered everything and haven’t missed out anything and also making sure that the service user has told you everything you need to know; in order to help them to resolve their problem(s). Also if you keep mentioning about the time that you have left to speak to the service user then they might get annoyed and feel that you are more worried about the time than about their problems. Also rushing the service user would mean that they’ll have to speak quicker and they will not be able to explain themselves