Unit 4 Health And Social Care Level 3 Unit 1 Language Analysis
Factors that influence the communication and interpersonal interactions in health and social care.
What is wrong with the situation?
Language Barrier/ Overwhelming Language
Tone/Speed of Conversation
The environment
The people present
Values and Beliefs
Language Barrier/ Overwhelming Language.
Mrs Singh and her husband speak minimal English. This would firstly be a barrier between the MDT staff present at the meeting and themselves. The MDT team are using jargon and large words that neither Mrs Singh nor her husband can understand because of their lack of English language. They would have to try and guess what was being said through body language, facial expressions and tone of voice. What is being said can be completely misunderstood and can make the situation a lot worse. In this scenario a translator would have been effective in breaking the barrier between Mrs Singh, her husband and the …show more content…
When explaining and trying to organise the discharge package for Mrs Singh, it is quite clear that she does not understand what is being explained and discussed because of the bewildered look on her and her husband’s face. The MDT team need to slow down what they are saying and need to be clearer with explaining the package. They will need to be patient because it will take Mrs Singh longer to understand what is being said because of the language barrier. Once again they will also need to ask open questions to solidify that Mrs Singh understands what is being said. As a team they will need to give Mrs Singh and her husband time to respond to the discussion and have a chance to ask question if they’re needed (which they should know). Tones of voice needs to be thought about as well because this is how Mrs Singh would try and interpret what is being said because she won’t understand the language
What is wrong with the situation?
Language Barrier/ Overwhelming Language
Tone/Speed of Conversation
The environment
The people present
Values and Beliefs
Language Barrier/ Overwhelming Language.
Mrs Singh and her husband speak minimal English. This would firstly be a barrier between the MDT staff present at the meeting and themselves. The MDT team are using jargon and large words that neither Mrs Singh nor her husband can understand because of their lack of English language. They would have to try and guess what was being said through body language, facial expressions and tone of voice. What is being said can be completely misunderstood and can make the situation a lot worse. In this scenario a translator would have been effective in breaking the barrier between Mrs Singh, her husband and the …show more content…
When explaining and trying to organise the discharge package for Mrs Singh, it is quite clear that she does not understand what is being explained and discussed because of the bewildered look on her and her husband’s face. The MDT team need to slow down what they are saying and need to be clearer with explaining the package. They will need to be patient because it will take Mrs Singh longer to understand what is being said because of the language barrier. Once again they will also need to ask open questions to solidify that Mrs Singh understands what is being said. As a team they will need to give Mrs Singh and her husband time to respond to the discussion and have a chance to ask question if they’re needed (which they should know). Tones of voice needs to be thought about as well because this is how Mrs Singh would try and interpret what is being said because she won’t understand the language