Good Communicator

Topics: Aggression, Communication, Health care, Patient, Health care provider / Pages: 4 (778 words) / Published: Mar 23rd, 2012
are you a good communicator

Are you a good Communicator?

Effective communication begins when a specific message is conveyed to people and that your idea is being received and people understand what you are saying to them. This is especially important in the healthcare industry because proper interpretation from patients is critical in them receiving the utmost care and proper diagnosis. Interaction between healthcare workers, doctors and patients is critical in communicating symptoms, diagnosis and test results and treatment of patients. When workers are able to communicate with each other it makes it easier to interact with the patients by having all the needed information, whether it was symptoms relayed from patient, test results relayed from lab or diagnosis relayed from the doctor. There are six characteristics of both supportive and defensive relationships, where one set of characteristics focus on compassion and empathy and defensive characteristics are to the point and abrupt without any interpersonal communication between parties involved. Supportive relationships would seem to be the better choice for the healthcare industry because like a broken wheel halts forward progress, so does non-communication among professionals and patients. When there is no empathy present with a patient they feel like no one understands their problem and feel like they are not getting the help that they deserve. Assertive communication allows an idea to be brought up and talked about but making sure all parties are respected. By being assertive is a learned technique to use and if not done correctly can cause conflicts among the workplace because people do not like abrupt changes in the workplace. Once changes are felt by all and are eventually practiced, it becomes part of a daily routine in the office and there are no longer conflicts having to be resolved. When being assertive one must not become aggressive also or a person would become



References: Kreps, Gary, (1985). Interpersonal Communication in Health Care: Promises and Problems. Retrieved from http://www.eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=ED258297&ERICExtSearch_SearchType_0=no&accno=ED258297 Being assertive: Reduce Stress, communicate better, (2012). Retrieved from http://www.mayoclinic.com/health/assertive/SR00042/NSECTIONGROUP=2

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