Q1 1.1 Identify 5 different reasons why people communicate.
To give an explanation or pass on information
Find out what people need
(It’s a way of expressing their needs. Keep records/ contemporaneous records. Mentoring and supporting others).
Q2 1.2 Explain how good communication can have a positive effect on the way a dental nurse interacts with:
Share information, ask and reply to questions, keep up to date of any changes, feedback, build team work, be professional, makes a better atmosphere, better customer service and may prevent mistakes.
b. Individuals using the service
Laboratory technicians, Consultants, Patients or Representatives
Build relationships, trust, provide information and choices for patient make decisions, need their consent for treatment, good customer service, mutual respect, ask questions to understand what they really prefer, independent people, understand patient needs(focus on patient).
c. Other professionals
Example of Orthodontics assess the patient for braces, build trust with patient make sure they understand what’s involved in the long process of this specific treatment, consent form, Dentists and Consultants need to share information and confidentiality about their patient to arrange a treatment plan to suit the patient needs, share their knowledge between that patient.
Q3 1.3 Give 2 reasons why it is important to observe the reactions of individuals when communicating with them.
Communication, make sure we understand each other and Behaviour, body language, might start to be aggressive or nervous.
Q4 3.1 Give 5 barriers to communication and describe how you could reduce them.
Accent: speaking slowly and clear.
Jargon: explain in plain English.
Background noise: lower the radio or move place.
Disabilities: Braille sign or patient should call if need additional support.
Language: translator services.