CU303

Topics: Communication, Writing, Nonverbal communication Pages: 3 (978 words) Published: October 31, 2014

CU303P

1.1

People communicate in order to express needs, to share ideas and information, to reassure, to express feelings, to build relationships, socialise, to ask questions, to share experiences.

1.2

Working within the care setting I communicate using: Communication books, Handover with Colleagues, staff handover books, Staff meetings, meetings with my nurses, managers or senior members of staff. Effective communication is vital in my job role as it ensures that information is clear, concise, accurate, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate levels of care are provided in a best practice manner. It is important to work as a team with your colleagues having effective communication between you all so that you all work to achieve the same outcomes and targets.

1.3

It is important to observe a persons reactions when communicating with them as not all people will be able to communicate vocally. People may communicate with their face or with their hands or if someone cannot or does not wish to communicate with you vocally at that time you can judge using body language how that person is feeling in regards to what you have said or in general.

2.1

It is important to find out an individuals communication and language, needs, wishes and preferences to enable effective communication and to understand what needs or wishes an individual is trying to express. Also to understand an individuals beliefs, culture, and values. It is also important in order to stop an individual becoming frightened or frustrated to ensure you are able to support them in every aspect of their daily life.

2.2

Please see the following range of communication methods.

Written - Communicating in written form such as letters or emails. Verbal - Through verbal communication such as speaking or making noises. Touch - Through touching such as a hug or if someone grabs your hand when scared. Visual - Such as...
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