Quality :- 1- Is fitness for use ( joseph Juran ) 2- Quality is a grade: - the grade is one of the following (performance‚life‚appearance‚taste‚odor‚maintainability. 3- Degree of performance 4- Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the
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------------------------------------------------- Kaoru Ishikawa From Wikipedia‚ the free encyclopedia Kaoru Ishikawa | Born | July 13‚ 1915 Tokyo‚ Japan | Died | April 16‚ 1989 (aged 73) | Citizenship | Japan | Fields | quality‚ chemical engineering | Institutions | University of Tokyo‚ Musashi Institute of Technology | Alma mater | University of Tokyo | Known for | Ishikawa diagram‚ quality circle | Notable awards | Walter A. Shewhart Medal‚ Order of the Sacred Treasures |
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References: Chou‚ D. C. (2001). Integrating TQM into E-Commerce. Information Systems Management‚ 18(4)‚ 31-39. Deming‚ W. E. (1975). On some statistical aids toward economic production. Interfaces‚ 5(4)‚ 1-15. Field‚ J. M.‚ Heim‚ G. R.‚ & Sinha‚ K. K. (2004). Managing Quality in the E-Service System: Development and Application of a Process Model. Production and
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Thought 1 1.2 Defining Quality 3 1.3 Dimensions of Quality 4 1.4 Importance of quality 5 1.5 Quality and Other functional areas of Management 7 1.6 Customer centrism as a driver of quality 7 UNIT TWO 9 PHILOSOPHIES OF QUALITY MANAGEMENT 9 2.1 Edwards Deming 9 2.2 Joseph M. Juran 10 2.3 Philip B. Crosby 11 2.4 Kaoru Ishikawa 12 2.5 Genichi Taguchi 14 2.6 Shigeo Shingo 15 UNIT THREE 18 TOTAL QUALITY MANAGEMENT 18 3.1 Introduction to TQM 18 3.2 Defining TQM 21 3.3 Principles of TQM 21 3.4 The TQM approach
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There are eight such dimensions of quality. These are: 1. Performance: It involves the various operating characteristics of the product. For a television set‚ for example‚ these characteristics will be the quality of the picture‚ sound and longevity of the picture tube. 2. Features: These are characteristics that are supplemental to the basic operating characteristics. In an automobile‚ for example‚ a stereo CD player would be an additional feature. 3. Reliability: Reliability of a product is
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TRUE or FALSE 1. T F It is impossible to develop a process that has zero variability. 2. T F Assignable variations in a process are also called natural variations. 3. T F An x-bar chart would be appropriate to monitor the number of defects in a production lot. 4. T F The central limit theorem provides the statistical foundation for control charts. 5. T F If we are tracking quality of performance for a class of students‚ we should plot the pass/fail result on a p-chart. 6. T F Sample
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process that has the ultimate outcome of customer satisfaction (flexibility‚ function‚ focusing) 7. A Deming-style “TQM” approach to improving __________ is rooted in the unglamorous and never fashionable discipline of statistics. (services quality) 8. SQC and its companion statistical process control were developed in the United States in the ______ and ______ by W.S Stewart‚ W.E. Deming‚ J.M. Juran‚ and others. (1930’s‚ 1940’s) 9. Despite the proven effectiveness of the techniques‚
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Technical Officer‚ and then moved on to the Nissan Liquid Fuel Company up until 1947. After Nissan‚ Kaoru became a professor at The University of Tokyo and joined “JUSE”‚ The Japanese Union of Scientists and Engineers‚ working in quality control. W. Edwards Deming went to Japan in 1950 to work with this organization and had a profound effect on the work of Ishikawa. Not being content with just improving the quality of a product‚ Ishikawa wanted to improve the entire process of manufacturing the product
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DOE - Design of Experiment DOE is an approach used to identify factors/steps that are contributing most to an observed variation in product specifications. The classical DOE focuses on identifying the factors that affect the level of a product/process response‚ examining the response and forming the mathematical prediction model. The modern DOE‚ introduced by Genichi Taguchi in early 1980s‚ applies in both product and process development to identify the factors that affect the variability of the
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services and quality control engineering. In the 1920’s statistical theory began to be applied effectively to quality control‚ and in 1924 Shewhart made the first sketch of a modern control chart. His work was later developed by Deming and the early work of Shewhart‚ Deming‚ Dodge and Romig constitutes much of what today comprises the theory of statistical process control (SPC). However‚ there was little use of these techniques
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