Total Quality Management

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Quality :-
1- Is fitness for use ( joseph Juran )
2- Quality is a grade: - the grade is one of the following (performance,life,appearance,taste,odor,maintainability. 3- Degree of performance
4- Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers
Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the society using efficient ways and optimum utilization of resources with motive of continual improvement Advantages of using total quality management

1- Improvement of competitive position in the org and increase the profit . 2- Good relationship with suppliers
3- Increase satisfaction of the customer
4- Improvement of the quality of goods and services
5- Reducing cost , reducing waste , reducing defects
6- Opining new markets
7- Right first time
8- Fast response ( just in time )
9- Improvement of capabilities through training and motivations 10- Motivation of all employees through participation and decision making Difference between traditional management and total quality management | Traditional management | | Total quality management|

1| Individual work | 1| Team work , team spirit|
2| Concentration on the product | 2| Concentration in all process | 3| Cohesive controlling | 3| Self-controlling |
4| In need improvement | 4| Continual improvement |
5| Firm policy | 5| Flexible policy |
6| Saving of the data | 6| Analyzing of the data |
7| Profit orientation | 7| Customer satisfaction orientation | 8| Short term relationship | 8| Long term relationship | 9| External customer involvement | 9| Involve employees and external customers | 10| Individual experience | 10| Experience through team work|

The masters of total quality management :-
W,EDWAR DEMING (father...
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