Implication of Total Quality Management (Tqm) in Motorola Industry
Implication of Total Quality Management (TQM) in Motorola industry
Total Quality Management: Motorola Quality System Review or QSR
Introduction
Total quality management is considered as a management approach that was first used during the 1950’s and has become popular during the early of 1980’s. Total quality is considered as a total description of the culture, attitude as well as the organization of the company that is in focus of providing their customers with their productsor services that will meet the demands and preferences of their customers. Furthermore, the culture requires quality in all aspects of the company’s operations, with the different processes that are being done right the first time and defects as well as the waste eradicated from the different operations (Hashmi 2008). TQM is a method that is used where in the management as well as the employees are all involved in their continuous improvement of the production of goods as well as services. It can also be considered as the combination of quality as well as the different management tools that focus at the increasing the growth of the business as well as reducing the losses that was caused by different unimportant or useless practices (Hashmi 2008). Motorola is only one of many companies that apply the principle of TQM in their organizational culture. Motorola Inc focuses on their sales victory in the global market in the industry of electronic components as well as equipment. The company is doing it by improving the quality of their products by improving their productivity and overall performance (Baldrige National Quality Program 2002). During 1981, the company had launched their ambitious project that drives for a tenfold of improvement in the quality of their products as well as their services. The said project had been successful; the evidence is that most of the products of the company are considered as number one or the best in their
Total Quality Management: Motorola Quality System Review or QSR
Introduction
Total quality management is considered as a management approach that was first used during the 1950’s and has become popular during the early of 1980’s. Total quality is considered as a total description of the culture, attitude as well as the organization of the company that is in focus of providing their customers with their productsor services that will meet the demands and preferences of their customers. Furthermore, the culture requires quality in all aspects of the company’s operations, with the different processes that are being done right the first time and defects as well as the waste eradicated from the different operations (Hashmi 2008). TQM is a method that is used where in the management as well as the employees are all involved in their continuous improvement of the production of goods as well as services. It can also be considered as the combination of quality as well as the different management tools that focus at the increasing the growth of the business as well as reducing the losses that was caused by different unimportant or useless practices (Hashmi 2008). Motorola is only one of many companies that apply the principle of TQM in their organizational culture. Motorola Inc focuses on their sales victory in the global market in the industry of electronic components as well as equipment. The company is doing it by improving the quality of their products by improving their productivity and overall performance (Baldrige National Quality Program 2002). During 1981, the company had launched their ambitious project that drives for a tenfold of improvement in the quality of their products as well as their services. The said project had been successful; the evidence is that most of the products of the company are considered as number one or the best in their
References: Malcom Baldrige National Quality Award 1988 Winner Motorola Inc. 2002, Balbridge National Quality Program, viewed 16 April 2008,