PRODUCTION AND OPERATIONS MANAGEMENT Chapter 17 QUALITY MANAGEMENT Chapter 17 Quality Management Benefits of Quality Control I. II. Minimum scrap or rework due to reduced defectives. Reduced cost of labour and material as a result of reduced defectives. III. Uniform quality and reliability of product help in increasing sales turn over. IV. Reduced variability resulting in-higher quality and reduced production bottle necks. V. Reduced inspection and reduced inspection costs
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Walter A. Shewhart March 18‚ 1981- March 11‚ 1967 Walter Andrew Shewhart is regarded by many as the “father of statistical quality control.” He was born in New Canton‚ Illinois on March 18‚ 1891 to Anton and Esta Barney Shewhart. Walter attained his bachelor’s and master’s from the University of Illinois in physics and graduated with is PhD from UC Berkely in 1917. Throughout his adulthood‚ he was a professor at both universities and ran the physics department at the Wisconsin Normal School
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TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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in the wee hours of the morning and thus‚ disturbing their sleep during their working hours. Things were worse at the other plant of M&M in Nagpur. But this was all in the 1980s. M&M has come a long way since then – it has worn the most coveted Deming prize for quality‚ and started a farming equipment assembling plant in the USA. After the huge success there‚ the company opened a second assembly plant and a distribution centre in Georgia. Now‚ the company is in the process of establishing assembling
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Joseph M. Juran Introduction Joseph M. Juran made many contributions to the field of quality management in his 70+ active working years. His book‚ the Quality Control Handbook‚ is a classic reference for quality engineers. He revolutionized the Japanese philosophy on quality management and in no small way worked to help shape their economy into the industrial leader it is today. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality
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As with the Marshall Plan in Europe‚ General MacArthur asked a number of leading experts from the U.S. to visit Japan and advise them on how to proceed with the rebuilding process. As history would have it‚ one of these experts was Dr. W. Edwards Deming. Deming was a statistician with experience in census work‚ so he came to Japan to set up a census. While in Japan‚ he noticed some of the difficulties being experienced by some of the
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company expanded its facilities and its capability to develop its own trading patterns‚ eventually moving into a 40‚000 square-foot building. In 1985‚ CMW made a commitment to quality by hiring a quality assurance manager‚ Paul Levitt‚ driven by the Deming philosophy‚ the company developed a variety of quality approaches and eventually became ISO 9000 certified in 1998. CMW made some substantial improvement in the quality of its product‚ particularly reducing scrap and reject rates. CMW remained
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in the competitive industry CMW has started listening to customers. * In 1985 CMW made commitment for quality and implemented Quality Assurance. CMW got ISO certified in 1998. * CMW is planning for Baldrige award; it is also interested in Deming philosophy. * The company started thinking about global opportunities to market their product. Questions 1Q. Comment on the current mission statement. Does it provide the strategic direction necessary for success for this company? A: The current
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empirical study"‚ Total Quality Management‚ Volume 14‚ No. 1‚ pp 91-118 3 4. Crosby‚ P. (1979)‚ Quality is Free‚ McGraw Hill‚ New York‚ NY. 5. Cupello‚ James M. (1994)‚ "A new paradigm for measuring TQM Progress"‚ Quality Progress‚ May 1994‚ pp 79-82. 6. Deming‚ E. (1986)‚ Out of the Crisis‚ Massachusetts Institute of Technology Center for Advanced Engineering Study‚ Cambridge‚ MA. 7. Dooley‚ K.‚ and R. Flor (1998)‚ "Perceptions of Success and Failure in Total Quality Management Initiatives‚" Journal of
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QUALITY IN PRACTCE: FROM LEADERSHIP THROUGH QUALITY TO LEAN Six SIGMA AT XEROX 31 CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS THE CEDAR FOUNDATION 90 89 QUALIY PROFILES: TEXAS NAMEPLATE COMPANY‚ INC.‚ AND THE DEMING PHILOSOPHY 91 Deming ’s 14 Points 99 Foundations of the Deming Philosophy 92 QUALITY IN PRACTICE: BRINGING TOTA QUALITY PRINCIPLES TO LIFE AT KARLEE 36 REVIEW QUESTIONS 38 DISCUSSION QUESTIONS 39 PROJECTS‚ ETC. 40 CASES SKILLED CARE PHARMACY 42 DESIGNING A QUALITY-BASED
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